Technical Support Specialist, Financial Inclusion Solutions

24 hours ago


Muscat, Muscat, Oman Optasia Full time

As a Technical Operations Engineer at Optasia, you will be part of a dynamic team driving innovation in the fintech industry. Our platform provides a unique blend of financial technology and artificial intelligence, enabling businesses to make informed decisions and drive growth.

We are looking for highly motivated professionals who share our passion for innovation and excellence. Key responsibilities include monitoring and restoring service-related projects, collaborating with customers' internal technical teams, and ensuring timely resolution of technical issues.

Key Responsibilities:

  • Serve as the primary technical point of contact for troubleshooting application, system, and network issues related to the Services provided by Optasia to customer projects assigned to you.
  • Take ownership of customer issues reported and ensure timely resolution within SLA target times.
  • Work on a standby basis outside standard working hours to collaborate with counterparts during system outages or degradation.
  • Collaborate with customers' internal technical teams to evaluate and solve technical problems, reducing the duration of customer impact during major incidents and outages.
  • Follow established procedures for proper escalation of unresolved issues to relevant teams.
  • Act as Optasia's local Single-Point-of-Contact for Service Operations-related matters and facilitate progress towards resolving these matters.
  • Participate in technical meetings where Optasia's presence is required by customers.
  • Log and update technical tickets properly in the ticket logging system.

Requirements:

  • Bachelor's Degree in Computer Science or related field.
  • 4+ years of experience in a similar role.
  • Hands-on experience with SQL and/or Postgres databases.
  • Linux and Networking experience is essential.
  • Excellent written and verbal communication skills.
  • Diligence and attention to detail, along with ability to multitask and prioritize work effectively.
  • Strong technical troubleshooting skills and problem-solving abilities, with the capacity to think critically and develop suitable solutions.
  • Familiarity with containerization methodologies i.e., Docker.

We value a diverse and inclusive workplace culture and offer opportunities for professional growth and development.



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