Call Center Specialist

21 hours ago

Muscat, Muscat, Oman beBeeCommunication Full time
About the Role

As a key member of our team, you will be responsible for delivering exceptional customer service experience to our clients. This involves actively listening to their concerns, addressing inquiries in a timely manner, and providing accurate product information.

Key Responsibilities
  • Customer Support: Provide proactive support to customers, ensuring their queries are resolved efficiently.
  • Issue Resolution: Effectively resolve customer complaints, maintaining a positive and professional demeanor at all times.
  • Data Entry and Documentation: Accurately record and document interactions in our CRM system for quality assurance purposes.
  • Product Knowledge: Stay up-to-date with our product offerings, policies, and procedures to provide informed responses to customer inquiries.
  • Collaboration: Work closely with team members and other departments to ensure seamless service delivery and escalate issues as needed.
  • Performance Metrics: Meet or exceed daily, weekly, and monthly performance goals related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
  • A high school diploma or equivalent is required; a degree in a related field is preferred.
  • Prior customer service or call center experience is advantageous.
  • Strong verbal and written communication skills are essential.
  • The ability to handle stressful situations and manage customer expectations effectively is crucial.
  • Proficiency in using computer systems and CRM software is necessary.
  • Fluency in Arabic is desirable; English language skills are beneficial.

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