Senior Client Strategist

15 hours ago

Sohar, Al Batinah North, Oman beBee Careers Full time

Account Management Lead

  • Servicing Strategic Clients: As the primary point of contact, you will ensure key client needs are met efficiently.
  • Develop and maintain strong relationships with existing and potential customers through professional interactions.
  • Proactively address client concerns, enhancing customer satisfaction by identifying systemic service gaps.
  • Maintain a deep understanding of market trends, customer behavior, and industry shifts to assess their impact on business operations.
  • Negotiate and manage client contracts in alignment with company policies, ensuring contractual obligations are met by both parties.
  • Collaborate with internal teams to develop operational standards within the department.
  • Assess tenant lifecycle maturity and propose tailored support or upgrades to retain and expand key accounts.
  • Develop account development plans for strategic clients to deepen engagement, identify cross-selling opportunities, and drive long-term revenue growth.
  • Monitor early warning signals in client behavior, feedback, or financials; flag risks to service continuity and propose mitigation plans.
  • Lead root-cause analysis for recurring client issues and recommend structural improvements.
  • Represent the Account Management function in executive meetings, cross-departmental initiatives, and high-level client forums.

Leadership

Achieving Department Objectives: Provide overall direction for effective achievement of department objectives through leadership of the account management team. Set individual goals, manage performance, and ensure consistent delivery of high-quality service to tenants.

Talent Development: Develop a strong talent pipeline within the team by identifying high-potential staff and ensuring succession plans are in place for key roles.

Process Improvement: Champion the LEAN/Continuous improvement culture within the department, focusing on streamlined processes and efficient practices.

Policies and Systems: Design and improve departmental systems, processes, and procedures relating to all relevant stakeholders.

Customer Experience: Instill a customer-first mindset within the account management team. Hold account managers accountable for delivering a consistent, high-quality customer experience, addressing any systemic service gaps.

Reporting and Analysis: Develop and maintain dashboards, reports, and KPIs to track business performance, incorporating market intelligence and client impact assessments into management reports.

Key Responsibilities: The successful candidate will possess a Bachelor's degree in business studies or a related field and have minimum 5-7 years of progressive experience in account management, business development, or commercial roles.

Essential Skills: Proven track record in managing strategic client relationships, commercial negotiations, and driving revenue growth. Familiarity with port and free zone regulations, trade policies, and commercial operations is highly advantageous.

Benefits: Competitive salary and benefits package, reflecting the company's commitment to attracting and retaining top talent.

Contact Information: For further details, please refer to our website or job portal.

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