
Senior Client Relationship Manager
17 hours ago
Senior Account Manager
We are seeking a highly skilled Senior Account Manager to join our team. In this role, you will be responsible for managing strategic client relationships and driving revenue growth.
About the Role- This is a key position that requires a strong understanding of account management principles and excellent communication skills.
- You will work closely with our Business Development team to identify new business opportunities and develop strategies to achieve sales targets.
- As a Senior Account Manager, you will be responsible for leading a team of account managers and providing guidance and support to ensure they meet their performance goals.
Main Responsibilities
- Develop and execute account development plans to drive revenue growth and improve customer satisfaction.
- Manage client interactions, including negotiations, contract renewals, and escalations.
- Collaborate with internal stakeholders to ensure alignment on sales strategies and tactics.
- Lead root-cause analysis for recurring client issues and recommend structural improvements.
- Represent the Account Management function in executive meetings and high-level client forums.
- Mentor, coach, and motivate team members to raise capability and service standards.
Requirements
- Bachelor's degree in Business Studies, Commercial Management, Logistics, Industrial Management Studies, or a related field.
- Minimum of 5–7 years of progressive experience in account management, business development, or related roles.
- Proven track record in managing strategic client relationships, negotiations, and revenue growth.
- Familiarity with port and free zone regulations, trade policies, and commercial operations is highly advantageous.
- Solid understanding of contract structures, legal compliance, and client-facing documentation standards.
- Experience with CRM systems and digital tools for managing customer interactions and performance data.
- Strong commercial acumen and ability to align client needs with business objectives.
About Us
We are a dynamic organization that values innovation, collaboration, and customer satisfaction. If you are a motivated and results-driven individual who is passionate about account management, we encourage you to apply for this exciting opportunity.
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