
Food Service Supervisor Lead
14 hours ago
Core Work Activities
">The Assistant Restaurant Director will be responsible for the following core work activities:
- ">
- Assisting in the management of the restaurant team;">
- Conducting day-to-day restaurant operations;">
- Providing exceptional customer service;">
- Conducting human resource activities;">
- Additional responsibilities;">
Specifically, these responsibilities include:
- ">
- Handles employee questions and concerns;">
- Monitors employees to ensure performance expectations are met;">
- Provides feedback to employees based on observation of service behaviors;">
- Assists in supervising daily shift operations;">
- Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager;">
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results;">
- Ensures all employees have proper supplies, equipment, and uniforms;">
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels;">
- Ensures compliance with all restaurant policies, standards, and procedures;">
- Monitors alcohol beverage service in compliance with local laws;">
- Manages to achieve or exceed budgeted goals;">
- Performs all duties of restaurant employees and related departments as necessary;">
- Opens and closes restaurant shifts;">
- Interacts with guests to obtain feedback on product quality and service levels;">
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met;">
- Encourages employees to provide excellent customer service within guidelines;">
- Handles guest problems and complaints, seeking assistance from supervisor as necessary;">
- Strives to improve service performance;">
- Set a positive example for guest relations;">
- Assists in the review of comment cards and guest satisfaction results with employees;">
- Meets and greets guests;">
- Supervises on-going training initiatives;">
- Uses all available on-the-job training tools for employees;">
- Communicates performance expectations in accordance with job descriptions for each position;">
- Couches and counsels employees regarding performance on an ongoing basis;">
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person;">
- Analyzes information and evaluating results to choose the best solution and solve problems;">
- Assists servers and hosts on the floor during meal periods and high demand times;">
- Recognizes good quality products and presentations;">
- Supervises daily shift operations in the absence of the Restaurant Manager;">
- Handles guest problems and complaints, seeking assistance from supervisor as necessary;">
In addition, you will:
- ">
- Provide feedback to employees based on observation of service behaviors;">
- Ensure all employees have proper supplies, equipment, and uniforms;">
- Communicate to Chef and Restaurant Manager any issues regarding food quality and service levels;">
- Ensure compliance with all restaurant policies, standards, and procedures;">
- Monitor alcohol beverage service in compliance with local laws;">
- Manage to achieve or exceed budgeted goals;">
- Perform all duties of restaurant employees and related departments as necessary;">
- Open and close restaurant shifts;">
- Interact with guests to obtain feedback on product quality and service levels;">
- Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met;">
- Encourage employees to provide excellent customer service within guidelines;">
- Handle guest problems and complaints, seeking assistance from supervisor as necessary;">
- Strive to improve service performance;">
- Set a positive example for guest relations;">
- Assist in the review of comment cards and guest satisfaction results with employees;">
- Meet and greet guests;">
- Supervise on-going training initiatives;">
- Use all available on-the-job training tools for employees;">
- Communicate performance expectations in accordance with job descriptions for each position;">
- Couch and counsel employees regarding performance on an ongoing basis;">
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person;">
- Analyze information and evaluate results to choose the best solution and solve problems;">
- Assist servers and hosts on the floor during meal periods and high demand times;">
- Recognize good quality products and presentations;">
- Supervise daily shift operations in the absence of the Restaurant Manager;">
- Handle guest problems and complaints, seeking assistance from supervisor as necessary;">
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and experienced leader who excels in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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