
Credit and Collections Manager
23 hours ago
Credit and Collections Role
The role of Credit and Collections is a critical function within our organization. As a professional in this position, you will be responsible for managing credit and collections processes efficiently. This includes organizing and segregating invoices, managing credit account processes, handling post-dated cheques, and maintaining customer relationships.
The key responsibilities of this role include:
- Organizing Invoices:
Organize invoices raised by business divisions for submission to debt collectors.
Ensure timely dispatch of invoices by the 10th of every month.
Collect, scan, and file acknowledgment copies of all invoices.
Publish the Billing Acknowledgment Report daily. - Credit Account Management:
Open and close credit customer accounts following established protocols.
Monitor customers' credit limits to ensure billing stays within assigned limits.
Report and follow up on customers exceeding their credit limits, ensuring compliance with company policies. - Reporting and Compliance:
Coordinate with the credit team for payment projections, daily collections, pending payment adjustments, and reconciliations.
Ensure accurate daily reporting as per department protocols using Excel. - Post-Dated Cheque Management:
Manage in-house customers' post-dated cheques, including banking, reconciliation, accounting, and posting.
Ensure compliance with protocols for post-dated cheques within the Credit and Collections department. - Customer Relationships:
Ensure 100% compliance in collecting from allocated customers within assigned timelines.
Maintain positive customer relationships while adhering to the protocols of the Credit and Collections department.
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