Reservation Manager

3 weeks ago

Muscat, Muscat, Oman Client of Bali Jobs Recruitment Full time

Position level: Department Head
Report to: Revenue Manager

Requirements

  • A degree or certification in Hospitality, or Diploma in the relevant field from a recognized institute.
  • 2+ years of demonstrated experience in a similar role
  • Strong leadership, communication, and organizational skills
  • Knowledge of hotel/resorts and SPLs policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
  • Excellent all-around knowledge of Hotel operations.
  • Very good command of written and spoken English.
  • Additional language would be beneficial.
  • Experience in resorts, hotels, or Destination Spas is highly desired
  • Work experience in a remote location is a plus

Responsibilities

  • Supervise and handle all local and overseas room bookings.
  • Ensure that all reservation requests are replied to efficiently.
  • Handle specific requests on room types and discounts.
  • Supervise and train subordinates.
  • Evaluate the subordinate's performance and report their progress to superior.
  • Ensure all reservations are entered and updated on the computer.
  • Keep control of travel agent allotment.
  • Answer correspondences, e-mails and faxes for reservations within 24 hours.
  • Prepare monthly operations report to Resident Manager by latest 1st of the next month.
  • Direct all allocation of rooms.
  • Ensure that the statistical information is all entered and updated in the computer, such as travel agent, commercial etc.
  • Control room inventory in coordination with Sales and Marketing director.
  • Respond promptly to the overbooking situation, close reservations for critical days and inform our associates of situations.
  • Help in the review of work methods and procedures in reservations.
  • Assist the Resident Manager/Sales and Marketing Director to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
  • Solve complaints from clients regarding reservations and take immediate remedy action.
  • Implement the Richey standard to achieve maximum guest satisfaction.
  • Monitor and update the internet reservation system in coordination with respected colleagues.
  • Make an annual training plan for the department with an action plan.
  • Make a business plan for the department to achieve the targets.
  • Conduct departmental training as per the resort's training plan.
  • Make daily weekly monthly reservation reports and statistics and ensure they are distributed to the respective departments.

Remarks

- This is not an exhaustive list of responsibilities. Job descriptions are dynamic and change depending on organizational requirements. Employee performance is measured directly against the job responsibilities.

- Domestic and regional travel as required.

- The standard workweek is Monday through Friday from 9:00 am to 6:00 pm. However, you are expected and required to work weekends as needed and evenings as needed to successfully execute the role.

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