
Food and Beverage Team Member
1 day ago
Job Description:
We are looking for a Customer Service Representative to join our team at Alila Hinu Bay. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, handling guest inquiries, and ensuring that all customer interactions are positive and memorable.
Key Responsibilities:
- Communicate effectively with guests, colleagues, and suppliers in a friendly, tactful, and professional manner.
- Provide information regarding hotel facilities and services.
- Maintain a clean and tidy appearance in accordance with the hotel's grooming standards.
- Be flexible and open to change in job responsibilities, work area, and/or roster to meet business needs.
- Understand and implement emergency procedures such as bomb threats, floods, and fires.
Technical Expertise:
In Room Dining
- Communicate non-available items to hosts and deliver F&B to the Butler station according to established standards.
- Pick up dirty clearance from the butler station and handle cashiering duties accurately and efficiently.
Education and Qualifications:
- A diploma or degree in hospitality is preferred, along with 2-4 years of experience in the Food & Beverage Department within a hotel.
- Excellent communication and language skills, both written and spoken, are essential.
- Multiple language abilities, particularly Arabic, are considered an advantage.
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