
Residential Experience Specialist
4 days ago
Our ideal candidate will be responsible for delivering exceptional guest experiences and ensuring seamless daily operations in a hotel setting.
Main Responsibilities- Monitor arrivals according to occupancy reports and coordinate with the Housekeeping Supervisor to ensure smooth operations.
- Provide excellent guest services, including assistance with special needs and requirements.
- Maintain accurate records of inventory and supplies, restock the supply wheel trolley as needed.
- Carefully replace room supplies, furniture, curtains, and fixtures that require repair or replacement.
- Exceed service standards by adhering strictly to guidelines and guest comments.
- Operate and maintain equipment carefully, taking responsibility for its condition.
- Deliver turn-down service according to standards, including re-stocking the minibar.
- A high school diploma or equivalent, with at least 2 years of experience in a similar hotel operational role. A hospitality diploma or degree from a recognized hospitality school is preferred.
- Technical skills including proficiency in MS Office (Word, Excel, PowerPoint, Outlook), familiarity with hotel systems such as POS, PMS, and CRM platforms.
- Excellent command of written and spoken English, ability to live in a remote location for extended periods, and willingness to travel on a single status.
This overview outlines the key responsibilities and requirements for the Villa Host position. We are seeking a skilled and dedicated individual who can provide exceptional guest services and contribute to the success of our team.
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Residential Care Attendant
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Restaurant Operations Manager
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Culinary Team Member
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Cleanliness Specialist
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Energy Management Specialist
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Luxury Sales and Marketing Expert
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