Operational Manager

23 hours ago

Muscat, Muscat, Oman beBeeLeader Full time

Job Opportunity

We are seeking a highly skilled and experienced Supervisor to oversee daily operations, ensuring efficient workflow, maintaining high standards of quality and productivity, and fostering teamwork among employees.

The ideal candidate will play a key role in problem-solving, performance management, and operational efficiency while ensuring adherence to company policies and procedures.

Responsibilities Include:

  • Safety & Compliance


• Ensure all safety and hygiene regulations are followed as per local laws and company policies.


• Conduct routine inspections of equipment and report any damages or hazards.


• Train staff on emergency procedures and first-aid protocols.

  • Staff Supervision & Performance Management


• Assign tasks and monitor staff performance, ensuring all employees follow safety guidelines.


• Conduct regular team meetings and training sessions to enhance service quality.


• Address employee concerns and maintain a positive team environment.

  • Customer Service & Experience


• Ensure all visitors receive a warm welcome and excellent customer service.


• Address customer inquiries, feedback, and complaints professionally and efficiently.


• Organize events and activities to enhance the customer experience.

  • Cleanliness & Hygiene


• Maintain high hygiene standards in common spaces.


• Implement cleaning schedules and ensure proper sanitization of equipment.

  • Conflict Resolution & Problem-Solving


• Handle disputes or conflicts among children, parents, or staff effectively.


• Mediate any concerns between employees and escalate issues if necessary.

  • Operational Efficiency & Time Management


• Ensure smooth operations, including staff rotations and activity scheduling.


• Monitor inventory for supplies and coordinate with vendors when needed.

  • Event Planning & Engagement


• Plan and execute birthday parties, themed events, and special activities for children.


• Work with the marketing team to promote events and activities.

  • Maintenance


• Conduct routine maintenance of facilities and equipment.


• Ensure compliance with safety regulations.


• Respond to repair requests and fix issues promptly.


• Maintain maintenance records and schedules.


• Work with vendors for major repairs and equipment upgrades.

  • HR & Administration


• Handle onboarding, and training.


• Manage payroll processing.


• Maintain employee records and ensure compliance with labor law.


• Address employee grievances and workplace issues.


• Manage office facilities and supplies.


• Oversee procurement and vendor management.


• Maintain administrative records and documentation.


• Support internal departments with administrative needs.


• Ensure compliance with company policies and regulations

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