Operations Manager

Bachelor of Hotel Management, Bachelor of Commerce, Bachelor of Business Administration

Nationality

Any Nationality

Any

Vacancy

1 Vacancy

Job Description

We are seeking a dynamic and experienced Operations Manager to drive the daily operational excellence, strategic direction, and growth of WeMeet. This pivotal role involves leading all aspects of operations across our existing and new centers, including the significant upcoming WeMeet+ location. The ideal candidate will be a proactive, hands- on leader capable of thriving in a lean structure, scaling operations across multiple sites, expanding partnerships, and ensuring an optimal client experience, ultimately solidifying WeMeet's position as a market leader in Oman's co-working space.

Strategic & Financial Management:
o Oversee financial planning, budgeting, and forecasting to ensure profitable growth and efficient use

of resources across all WeMeet locations.
o Set clear financial goals, rigorously track performance against these goals, and provide regular,

insightful financial reports to stakeholders.
o Manage payments to suppliers and actively optimize cash flow to ensure WeMeet's financial

resilience.
o Ensure the smooth, reliable, and secure operation of customer charging methods via the WeMeet

App and integrated payment gateways.

• Member Experience & Community Building:
o Cultivate and nurture strong relationships with existing clients, tenants, and potential partners to

significantly enhance occupancy rates and expand service offerings across all locations.
o Develop and rigorously implement effective strategies to attract new clients, ensure high retention

rates for existing members, and maximize the utilization of meeting rooms and other facilities.
o Propose and champion innovative initiatives to expand WeMeet's service portfolio, continuously improve the customer experience, and enhance overall operational efficiency across the brand.
o Actively foster a vibrant and inclusive community atmosphere, facilitating connections and

promoting collaboration among members.

o Oversee member onboarding processes, ensuring a smooth and welcoming transition for all new members.

o Address member inquiries, resolve issues promptly, and gather feedback to continuously improve satisfaction and the overall co-working experience.

Multi-Location Operations & Facilities Management:
o Oversee the day-to-day operations of current and future WeMeet locations, including the new

WeMeet+ store (which is 5 times larger than our current store), ensuring consistent high standards

of quality, reliability, and service.
o Develop and implement scalable operational processes and Standard Operating Procedures (SOPs)

for seamless management of multiple sites.
o Collaborate with stakeholders on the planning, setup, and launch of new locations, ensuring

operational readiness and success.
o Manage the maintenance, cleanliness, and security of all coworking spaces, ensuring a high standard

of presentation and functionality.
o Manage relationships with vendors and service providers (e.g., cleaning, IT, maintenance),

negotiating contracts and ensuring quality service delivery for all facilities.
o Ensure optimal utilization of space, resources, and technology across all centers to guarantee a

seamless and productive client experience.
o Proactively identify and solve daily operational issues independently, implementing effective and

prompt solutions through collaboration with contractors and internal teams across all sites.
o Oversee front desk operations, including member check-ins, guest management, and mail/package

handling.
o Manage booking systems for meeting rooms and other shared resources.

• Team Leadership & Development:
o Build, lead, and mentor a high-performing team across all locations, setting clear objectives,

evaluating performance, and providing ongoing training and support to foster their professional

growth.
o Foster a collaborative and supportive work environment that promotes excellence and

accountability.

Desired Candidate Profile

• Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field. An MBA or equivalent advanced degree is highly desirable.
• Experience:

o Minimum of 5-7 years of progressive experience in operations, with at least 2-3 years in a

managerial role.
o Demonstrated experience in hospitality, coworking spaces, or customer-focused service

environments, particularly with managing or scaling multiple locations.
o Proven ability to oversee the launch or significant expansion of new facilities. o Prior exposure to startup or small business environments is a significant plus.

• Skills:
o Exceptional organizational and time management skills with the ability to multitask and prioritize

effectively in a lean structure with multi-functional responsibilities across multiple sites.
o Strong problem-solving abilities and a proactive, hands-on approach to challenges.
o Excellent interpersonal and communication skills (written and verbal) with a strong customer-

centric mindset.
o Strong analytical abilities, with a data-driven approach to decision-making.
o Demonstrated ability to lead, motivate, and develop teams effectively across different locations.

• Language Skills: Fluent in both Arabic and English to ensure smooth internal and external communication.
• Nationality & Location: Open to both Omani and expat candidates. Preference will be given to candidatesalready based in Oman with established familiarity with local regulations and business culture.
• Working Style: Highly hands-on, proactive, adaptable, and comfortable operating effectively in a leanstructure with multi-functional responsibilities across diverse locations.

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WeMeet opened its first store in September 2021 in the Mall of Oman. Our business offers dedicated meeting rooms and comfortable study/work areas within a private and focused environment, enabling our clients to concentrate on their work. Having successfully completed three years of operation, WeMeet is now poised for significant expansion, including the upcoming launch of WeMeet+, a new flagship store that will be five times larger than our current location. We aim to enhance our service offerings and grow our presence across multiple locations, solidifying our position as a market leader in co-working spaces in Oman.