Guest Experience Manager

2 weeks ago

Muscat, Muscat, Oman beBeeFrontOffice Full time 25,000 - 40,000
Job Title: Guest Experience Manager About the Role:The Front Office Room Controller is responsible for efficiently managing daily room assignments, optimizing room inventory, and ensuring accurate coordination between departments to deliver seamless and personalized guest experiences. Key Responsibilities:
  • Manage and control room inventory to ensure optimal availability and accurate room assignments.
  • Coordinate daily arrivals, departures, special requests, and VIP allocations in collaboration with the Front Office, Housekeeping, and Reservations teams.
  • Monitor and respond to same-day availability, early arrivals, late check-outs, and stay-over requests.
  • Maintain an accurate log of out-of-order/out-of-service rooms, room moves, and blocked inventory.
  • Pre-block rooms according to guest preferences, group requirements, and VIP protocols.
  • Ensure that all reservation notes and special instructions are reviewed and executed prior to guest arrival.
  • Liaise with Housekeeping to ensure room readiness aligns with check-in demand and occupancy forecast.
  • Support the Front Desk team with room change requests, overbooking situations, and guest relocation plans.
  • Provide detailed shift handovers and maintain clear communication with all operational departments.
  • Anticipate potential conflicts in room assignment and resolve issues proactively.
  • Track and analyze room assignment trends to support upselling and guest satisfaction initiatives.
  • Maintain full knowledge of hotel room types, features, and current status at all times.
  • Work closely with the Reservations and Sales departments to manage group blocks, rooming lists, and inventory changes.
  • Ensure accuracy of data in the Property Management System (PMS), including room statuses and guest profiles.
  • Assist with training new front office staff on room assignment protocols and systems.
 Benefits:

As a member of our team, you will have access to ongoing training and development opportunities, as well as a competitive salary and benefits package.

 About Us:

We are committed to delivering exceptional guest experiences and providing a work environment that supports the growth and development of our employees.

  • Head of Guest Experience

    2 weeks ago

    Muscat, Muscat, Oman Oman Air Full time 90,000 - 120,000 per year

    Role ObjectiveThe Head of Customer Experience will lead and manage the airline's end-to-end customer journey, ensuring exceptionalservice delivery across inflight, ground, and product touchpoints. This role will be responsible for defining and implementingservice standards, overseeing inflight and ground operations (including lounges), and driving product...

  • Guest Experience Supervisor

    2 weeks ago

    Muscat, Muscat, Oman IHG Hotels & Resorts Full time 6,000 - 8,000 per year

    Guest Experience SupervisorHotel Brand: vocoLocation: Oman, MuscatHotel: Muscat Al Mouj (MCTAL), Plot 595, Phase 1, Street 6,, Al MoujJob number: 149157We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As part of the...

  • Guest Experience Expert- Hostess

    2 weeks ago

    Muscat, Muscat, Oman Marriott International Full time 30,000 - 50,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, OmanScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is...

  • Luxury Guest Experience Specialist

    1 week ago

    Muscat, Muscat, Oman beBeeGuest Full time 2,160 - 3,480

    We are seeking a Luxury Guest Experience Specialist to join our team.The ideal candidate will have a passion for delivering exceptional service and creating memorable moments for our guests.This role involves performing all front office duties, including check-in, check-out, credit card handling, complaint resolution, guest communication, and guest relation...

  • Spa Guest Experience Specialist

    1 week ago

    Muscat, Muscat, Oman beBeeAmbience Full time 3,300 - 4,500

    Job OpportunityAs a Spa Attendant, you will play a vital role in creating an exceptional guest experience within the spa and wellness areas.Key Responsibilities:Ensure a seamless and relaxing environment for guests by providing support to the spa team, replenishing supplies, and assisting with guest needs in a professional and courteous manner.Greet guests...

  • Personalized Guest Experience Specialist

    2 weeks ago

    Muscat, Muscat, Oman beBeeSpa Full time 6,000 - 12,000

    Job SummaryThis role plays a vital part in supporting various Spa functions. Our team members work to build an unforgettable experience for our guests, with Spa services available on the side. They take initiative and deliver a wide range of services to ensure that guests enjoy their stay.No matter what position you are in, there are a few essential elements...

  • Guest Experience Expert/ Night Relief

    2 weeks ago

    Muscat, Muscat, Oman Marriott International Full time 30,000 - 50,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is...

  • Guest Relations Supervisor

    2 weeks ago

    Muscat, Muscat, Oman Shangri-La Group Full time 4,000 - 8,000 per year

    Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of OmanNestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar...

  • Guest Relations Supervisor

    3 weeks ago

    Muscat, Muscat, Oman Shangri-La Group Full time

    Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of OmanNestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar...

  • Guest Service Specialist

    4 days ago

    Muscat, Muscat, Oman beBeeHospitality Full time 9,000 - 12,000

    Key ResponsibilitiesRespond to all reservation inquiries via phone, email, online platforms, or in person.Accurately input, update, and manage bookings in the reservation system.Confirm reservations and send confirmations to guests in a timely manner.Assist guests with special requests, modifications, cancellations, and group bookings.Upsell room types,...