Senior Spa Operations Manager

2 days ago

Muscat, Muscat, Oman beBeeManager Full time

Role Overview

">Job Summary:
The successful candidate will oversee the daily operations of a high-end spa, ensuring seamless guest experiences and excellent customer service. Key responsibilities include managing staff schedules, conducting training sessions, and maintaining accurate payroll records. Additionally, this role involves controlling inventory, managing departmental assets, and overseeing operational costs.

Key Responsibilities:
  • Manage day-to-day spa operations, maintain staff morale, and enforce a culture of care and service excellence.
  • Ensure facilities operate according to standards, shifts are arranged efficiently, and guest administration is accurate.
  • Oversee safety measures and maintain guest confidentiality while aligning with Jumeirah's luxury standards.
  • Act as the primary contact for dignitaries, VIPs, and VVIPs, coordinating their spa experience and ensuring exceptional hospitality.
  • Handle guest interactions with professionalism, accommodating special requests, addressing concerns promptly, and ensuring guest satisfaction.
  • Contribute strategies for enhancing spa, fitness, and membership offerings, develop professional and retail product programs, and actively promote membership sales.
  • Implement and monitor up-selling strategies to maximize operational revenue from spa and wellness programs.
Requirements:

A minimum of 5 years of experience within the international luxury hospitality industry, with a solid background in spa and wellness operations.

Proven track record of managing a top-tier spa or wellness resort for at least 3 years, demonstrating commercial focus and consistent delivery of operational targets.

Strong leadership and people management capabilities, with the ability to influence, communicate effectively, and drive team performance.

In-depth understanding of integrated wellness models and a demonstrated ability to innovate and align wellness offerings with guest expectations.

Excellent organisational and time management skills, with strong financial acumen and a customer-oriented approach to delivering exceptional service standards.

Benefits:
We offer an attractive tax-free salary, paid in Omani Rials (OMR), the local currency of Oman. In addition, we provide generous Food & Beverage discounts, reduced hotel rates across our global properties, an excellent leave and healthcare package, life insurance, performance-based incentives, and a range of other employee benefits.

Primary Location:
Oman-Muscat

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