
Senior Wellness Operations Manager
4 days ago
Responsibilities:
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- Oversee daily spa operations to ensure smooth workflow and exceptional customer service.">
- Lead a team of therapists, receptionists, and support staff to deliver a relaxing and rejuvenating experience for clients.">
- Manage inventory, order supplies, and maintain high standards of cleanliness and safety.">
- Develop and implement marketing strategies to attract new clients and retain existing ones.">
- Monitor customer satisfaction, handle complaints, and analyze financial reports to manage budgets effectively.">
- Create schedules, manage payroll, and ensure compliance with health and safety regulations.">
Requirements:
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- Proven experience as a Spa Manager or similar role with strong leadership and team management skills.">
- Excellent customer service and communication abilities with knowledge of spa services and wellness trends.">
- Experience with budgeting and financial reporting, familiarity with spa management software, and understanding of health and safety regulations.">
- Able to work flexible hours, including evenings and weekends, with a high school diploma or equivalent and a degree in hospitality or wellness preferred.">
Benefits:
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- Competitive salary negotiable based on skills and experience.">
- Opportunity to lead a team and drive business growth through innovative service offerings and marketing strategies.">
- Chance to work in a serene and welcoming environment with a focus on wellness and customer service.">
- Professional development opportunities in hospitality and wellness management.">
Other Opportunities:
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- Autonomy to make decisions and take ownership of spa operations.">
- Collaboration with the marketing team to develop promotional campaigns and special packages.">
- Ability to introduce new services based on market trends and client demand.">
- Support from a dedicated team to achieve goals and objectives.">
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