People & Culture Officer – In Charge of Housing

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE

At Tivoli La Vie Muscat Hotel & Residences, we always behave in the following way:

• We take pride in the work we do, how we present ourselves, and how we communicate with guests and colleagues.

• We use our initiative and always find the best way to solve a problem for a guest or a colleague.

• We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.

• We always think of new ways to surprise and delight our guests.

• We treat guests and colleagues with dignity and respect; everyone is important.

• We hold ourselves to the highest standards of honesty and integrity.

• We are proud to represent our hotel and our country to guests from all over the world.

WHY THIS JOB EXISTS

This role exists to:

• Serve the needs of colleagues by ensuring the effective management of staff accommodation, including security, hygiene, and maintenance of the accommodation premises.

• Support the Human Resources strategy of the hotel in recruitment, performance management, staff relations, and operational HR functions.

• Act as the primary point of contact for accommodation-related matters, liaising with contractors, suppliers, transport providers, and other business partners.

KEY DUTIES AND RESPONSIBILITIES

Human Resources Responsibilities:

• Ensure adherence to HR operational policies and processes, continuously seeking improvement.

• Support recruitment, onboarding, performance management, staff discipline, and HR administration.

• Coordinate work permits, visas, and employee documentation.

• Implement corporate policies on compensation, benefits, and employee incentive schemes.

• Promote employee communication and engagement activities.

• Maintain positive relationships with staff representatives and handle grievances professionally.

Housing & Accommodation Responsibilities:

• Manage all administrative tasks related to staff accommodation, including updates to room inventories and accommodation plans.

• Address associate concerns regarding accommodation, privacy, and well-being.

• Coordinate with cleaning and maintenance providers to ensure hygiene and safety standards.

• Conduct regular patrols and checks on accommodation premises, first aid equipment, fire exits, and safety protocols.

• Oversee transportation of associates (e.g., airport transfers) and ensure smooth movement within accommodation facilities.

• Manage accommodation for new associates according to hotel standards, including room allocation and onboarding arrangements.

• Maintain inventories and purchase requests for accommodation-related items.

• Assist in hotel departmental activities related to staff accommodation and welfare.

• Respond promptly in case of emergencies or urgent housing matters.

General Responsibilities:

• Promote efficiency, courtesy, confidence, and high standards of social skills.

• Foster good inter-departmental relations and a positive workplace culture.

• Adhere to company and hotel rules and regulations at all times.

• Participate in training and development programs as required.

• Comply with any reasonable requests from management.

Legal Responsibilities:

• Ensure all operations comply with legal standards and hotel policies in areas of accommodation, staff welfare, and safety.

HOW YOU CAN SUCCEED IN THIS ROLE

Working with Others:

• Show genuine interest in the welfare of hotel employees.

• Maintain trust and fairness, being approachable and honest.

• Use initiative to anticipate and exceed the needs of colleagues.

• Collaborate effectively with others to achieve common goals.

Taking Responsibility:

• Conduct all business honestly and maintain confidentiality.

• Prioritize tasks effectively, staying organized and structured.

• Demonstrate professionalism, integrity, and a positive attitude under pressure.

Delivering Results:

• Commit to meeting and exceeding performance standards.

• Continuously develop professional skills and competencies.

• Ensure all work aligns with hotel policies and procedures.

• Strive to provide a top-quality experience for both colleagues and guests.

• Working towards a qualification in Human Resources or related field

• Previous experience in an administration role

• Strong commercial/business acumen

• Passion for self development