Retail Sales Supervisor

Company Description

OJS Mobile Group is a leading name in the mobile electronics retail and distribution industry, with a proud legacy of delivering high-quality mobile devices, accessories, and cutting-edge technology solutions since 2014. Headquartered in Dubai, the company has rapidly expanded its footprint to key markets including Muscat (Oman), Cairo (Egypt), and London (UK) — establishing itself as a trusted provider of mobile technology across the Middle East, North Africa, and Europe.

We are the proud owners of the HELIX TECHS brand and the official distributors for several renowned global brands including UAG, Infinix, Nokia, Promate, Oraimo, Weofly, OnePlus, and more. Our extensive product line features smartphones, smart gadgets, accessories, wearables, and mobile lifestyle products. OJS Mobile Group has strong retail partnerships and distributes to all major retailers across Oman, reinforcing our status as a key player in the region's mobile technology ecosystem.

Backed by a team of professionals and a passion for innovation, we are committed to maintaining the highest standards of customer service, product knowledge, and retail excellence. As we continue to grow, we are seeking dynamic and skilled individuals to join our team and contribute to our mission.

Role Description – Retail Sales Supervisor

Location: Muscat, Oman | Full-Time | On-Site

We are currently seeking an experienced and motivated Retail Sales Supervisor to lead and manage our retail operations in Muscat, Oman. This role requires a hands-on, people-oriented professional who can oversee a team of 30+ sales promoters, ensure exceptional customer service, drive sales performance, and manage daily store operations effectively.

The ideal candidate will have a strong understanding of the mobile electronics retail industry, experience managing large teams, and the ability to lead by example in a fast-paced environment.

Key Responsibilities:

• Supervise, mentor, and motivate a team of over 30 retail sales promoters across multiple retail locations.
• Ensure sales targets are clearly communicated and achieved by the team.
• Monitor individual and team performance using reports and data analytics.
• Analyze daily, weekly, and monthly sales reports to drive performance improvements.
• Coordinate with internal departments for stock updates, promotional activities, and training sessions.
• Oversee daily store operations including inventory management, merchandising, and staff scheduling.
• Address and resolve customer inquiries, complaints, and escalations efficiently.
• Conduct regular training and coaching sessions to improve product knowledge and customer engagement.
• Maintain brand and store standards in line with company guidelines.
• Build and maintain strong relationships with retail partners and clients.
• Implement sales strategies and promotional campaigns to boost in-store visibility and sales.

Qualifications and Requirements:

• Minimum 3–5 years of experience in retail sales supervision, preferably in the mobile phones or electronics sector.
• Proven experience in managing large sales teams and setting measurable goals.
• Strong negotiation skills and product technical knowledge, especially in mobile technology and accessories.
• Proficient in Microsoft Excel and Microsoft Office Suite with the ability to analyze and present data.
• Basic understanding of Tally software and inventory management systems.
• Excellent interpersonal and communication skills (Arabic is a plus).
• Ability to work independently and collaboratively in a team-oriented environment.
• Highly organized, detail-oriented, and capable of handling multiple responsibilities.
• Strong leadership skills with a passion for developing and mentoring team members.
• Flexible to work during weekends, holidays, or extended hours when necessary.

Why Join OJS Mobile Group?

• Be part of a fast-growing, multinational company with a dynamic and innovative culture.
• Work with top global brands and the latest in mobile technology.
• Opportunity for career growth and professional development in a supportive environment.
• Competitive salary, incentives, and performance-based rewards.

Industry

• Computers and Electronics Manufacturing

Employment Type

Full-time