Senior Proficient Digital Channels Management

2 days ago

Muscat, Muscat, Oman Omantel Full time 120,000 - 240,000 per year

Role Purpose
We are seeking a highly strategic and innovative Senior Proficient to lead the development and execution of our Super App strategy within the Emerging Technology department. This role will focus on creating a one-stop-shop for Omani consumers, integrating various services such as Adtech, Fintech, Marketplace and other partner services. The Super App will serve as the primary interface for all emerging technologies and play a crucial role in enhancing the customer experience. The Senior Proficient will collaborate closely with cross-functional teams, consultants, and strategic partners to drive the success of the Super App.

Position Information

  • Unit: Consumer
  • Division: Digital and Growth Services

Minimum Role Requirements

  • Qualification: Bachelor in relevant field (Business/ IT)
  • Experience: 8-10 years of total work experience

Key Accountabilities

  • Strategic Planning : Lead the development and execution of comprehensive strategies for leveraging emerging technologies within the Adtech, Fintech, and Customer Experience Platform App teams. Define clear objectives, milestones, and KPIs to measure the success of technology initiatives and drive business impact.
  • Technology Integration : Work closely with internal teams and external partners to integrate emerging technologies, such as AI, machine learning, and Gen-AI, into our Adtech, Fintech, and Customer Experience App platforms. Ensure seamless integration and interoperability of technology solutions to deliver value to customers and stakeholders.
  • Market Analysis: Conduct market research and analysis to identify emerging trends, technologies, and opportunities within the Customer Experience Platform App (Super App). Stay abreast of industry developments and competitor activities to inform strategic decision-making and drive innovation.
  • Cross-Functional Collaboration : Being the business owner of Customer Experience Platform App, collaborate closely with the Adtech, Fintech, Data, and the app development teams to understand their business goals, challenges, and technical requirements. Identify opportunities to leverage emerging technologies to address business needs and drive innovation.
  • Strategic Partnerships : Develop and manage strategic partnerships with consultants, technology vendors, startups, and industry organizations to access expertise, resources, and technology solutions. Collaborate closely with strategic partners to align technology initiatives with business objectives and drive mutual success.
  • Consultant Collaboration : Work closely with consultants and advisory firms engaged in emerging technology areas to leverage their expertise, insights, and best practices. Collaborate on strategic projects, conduct joint workshops, and facilitate knowledge sharing to drive innovation and accelerate technology adoption.

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