Outlet Manager

As an Outlet Manager at Crowne Plaza Muscat OCEC, you will be responsible for the overall management, leadership, and performance of the hotel's designated restaurant or bar outlet. You will ensure excellent guest satisfaction, operational efficiency, team engagement, and financial profitability in alignment with IHG service standards and Crowne Plaza brand values.

YOUR DAY-TO-DAY:

• Deliver memorable guest experiences through warm hospitality, attention to detail, and consistent service quality.
• Ensure that all guests are greeted, seated, and served in a timely and professional manner.
• Handle guest feedback and complaints promptly and professionally, ensuring total guest satisfaction.
• Maintain high standards of hygiene, cleanliness, and ambiance in accordance with brand and local authority guidelines.
• Oversee daily outlet operations including opening, service, and closing procedures.
• Ensure adherence to standard operating procedures (SOPs), service standards, and quality expectations.
• Monitor inventory levels, par stocks, and requisitions to ensure sufficient supplies and cost control.
• Ensure proper cash handling, billing accuracy, and compliance with internal audit and control policies.
• Drive revenue through effective upselling, menu engineering, and promotional activities.
• Analyze daily sales, covers, and average check to identify trends and areas for improvement.
• Manage departmental budgets, cost of sales, and operating expenses to achieve profitability targets.
• Coordinate with the Finance team to ensure accurate forecasting, cost reporting, and variance analysis.
• Recruit, train, and develop a motivated and service-oriented team.
• Conduct regular team briefings and ensure staff are updated on hotel promotions, events, and policies.
• Monitor staff performance and provide coaching, feedback, and performance evaluations.
• Foster a positive work environment that reflects IHG's "True Hospitality for Good" culture.
• Coordinate with Kitchen, Banquets, Sales & Marketing, and other departments to ensure seamless service delivery.
• Participate in F&B meetings, brand audits, and quality assurance initiatives.
• Support hotel-wide initiatives including sustainability, health & safety, and responsible business practices.

WHAT WE NEED FROM YOU:

• Diploma or degree in Hospitality Management or related field.
• Minimum 3–5 years of F&B supervisory or managerial experience in an upscale or luxury hotel environment.
• Strong leadership, interpersonal, and communication skills.
• Sound knowledge of restaurant operations, menu planning, and POS systems.
• Excellent problem-solving and decision-making abilities.
• Fluency in English; Arabic or other language proficiency is an advantage.
• Flexibility to work shifts, weekends, and public holidays as per business needs.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.