ICT Engineer

5 days ago

Muscat, Muscat, Oman InterTech Oman Full time 8,000 - 12,000 per year

No visa/sponsorship is provided for this role. Please apply only if you are legally permitted to work in Oman without sponsorship/work visa.

1.1 Position Summary:

The candidate will provide first-level technical support to end-users, ensuring smooth operation of IT systems and services within the organization. The role requires strong technical expertise, problem-solving skills, and customer service orientation, with a focus on maintaining high availability and performance of IT resources.

1.2 Key Responsibilities:

  • Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
  • Diagnose and resolve hardware, software, and network issues in a timely manner.
  • Install, configure, and maintain computer systems, applications, and peripherals.
  • Escalate complex technical issues to higher-level support teams when necessary.
  • Maintain documentation of issues, resolutions, and user guides to improve knowledge base.
  • Ensure compliance with IT policies, security standards, and best practices.
  • Support end-user training and awareness on digital tools and cybersecurity practices.
  • Collaborate with IT teams to implement system upgrades and patches.

1.3 Qualifications & Experience:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Professional certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are an advantage.
  • 2-4 years of experience in IT help desk or technical support roles.
  • Strong knowledge of Windows, Microsoft 365, and common enterprise applications.
  • Hands-on experience with networking, troubleshooting, and endpoint security solutions.
  • Excellent communication and interpersonal skills with a customer-focused mindset.
  • Ability to work under pressure and prioritize multiple tasks effectively.

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