Regional Manager –

1 day ago

Muscat, Muscat, Oman Propel Consult Full time 90,000 - 120,000 per year
JD:

A large, well-established retail group is seeking a Regional Manager to lead a multi-branch store network in Oman—driving sales growth, operational excellence, and superior customer experience. The role owns commercial, operational, and people performance across multiple branches and works closely with central functions (Sales, Operations, Marketing, HR, Supply Chain, Finance).

Key Responsibilities
  • Commercial Leadership: Deliver sales, margin, and profitability targets; manage branch-level P&L.
  • Operational Discipline: Ensure daily store readiness (availability, merchandising/planograms, cleanliness, safety, cash & asset control).
  • Inventory Management: Maximize on-shelf availability; reduce OOS, waste, and shrink; ensure stock accuracy and cycle counts.
  • Campaign Execution: Implement promotions, price communication, and VM standards; report compliance on time.
  • People Leadership: Coach Store Managers/Supervisors, build succession, manage scheduling, performance, training, and discipline.
  • Customer Excellence: Lift NPS/CSAT and resolve escalations professionally and quickly.
  • Data-Driven Decisions: Read dashboards and ERP/PoS reports; act on insights with corrective actions.
  • Compliance: Adhere to local regulations and company policies (HSE, VAT, financial/audit standards).
  • Cross-Functional Coordination: Align daily with Supply, DC/warehouses, and Purchasing to secure replenishment and inter-branch transfers.
  • Continuous Improvement: Simplify SOPs and champion automation and digital transformation initiatives.
KPIs
  • Sales growth and like-for-like (LFL) performance
  • Gross margin and net profitability by region
  • On-shelf availability & Out-of-Stock (OOS) rate
  • Shrinkage/waste; slow- and near-expiry items
  • Labor productivity and payroll % of sales
  • Operational & VM audit scores
  • NPS/CSAT and time-to-resolution on complaints
Qualifications & Experience
  • Bachelor's in Business, Marketing, Supply Chain, or related field (preferred).
  • 4-12 years in retail (hyper/supermarket), including 3+ years leading multi-site operations.
  • Proven track record in P&L ownership, inventory control, promotion execution, and leading large, diverse teams.
  • Proficient with ERP/PoS and performance dashboards (retail systems experience preferred).
  • Strong leadership, communication, and problem-solving under pressure.
  • Arabic fluency and good command of English.

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