Customer Service

6 days ago

Muscat, Muscat, Oman Al siyabi group International LLC Full time 30,000 - 60,000 per year
  • Meet & greet the visitors to direct them to the sales team.
  • Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
  • Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
  • Serve as the primary point of contact for clients, handling inquiries via phone, email, and in-person with professionalism and courtesy.
  • Provide accurate and timely information regarding property details, construction status & any other requirements.
  • Address and resolve client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.
  • Assist clients with service requests, including modifications, payments, and updates.
  • Maintain detailed records of client interactions, transactions, and feedback in the company's CRM system.
  • Leads management: ensure all leads are added in the company's CRM system, assigned, updated, and recycled.
  • Collaborate with other departments, such as sales, finance, and development, to ensure seamless service delivery and address client needs effectively.
  • Develop and implement strategies to enhance the customer experience and improve service quality.
  • Conduct follow-ups with clients to ensure their issues are resolved and to gather feedback for continuous improvement.
  • Stay informed about company policies, services, and market trends to provide accurate and up-to-date information to clients.
  • Prepare and provided reports as required by management or any other stake holder.

Job Type: Full-time

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