Customer Service

3 days ago

Muscat, Muscat, Oman Al siyabi group International LLC Full time 30,000 - 60,000 per year
  • Meet & greet the visitors to direct them to the sales team.
  • Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
  • Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
  • Serve as the primary point of contact for clients, handling inquiries via phone, email, and in-person with professionalism and courtesy.
  • Provide accurate and timely information regarding property details, construction status & any other requirements.
  • Address and resolve client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.
  • Assist clients with service requests, including modifications, payments, and updates.
  • Maintain detailed records of client interactions, transactions, and feedback in the company's CRM system.
  • Leads management: ensure all leads are added in the company's CRM system, assigned, updated, and recycled.
  • Collaborate with other departments, such as sales, finance, and development, to ensure seamless service delivery and address client needs effectively.
  • Develop and implement strategies to enhance the customer experience and improve service quality.
  • Conduct follow-ups with clients to ensure their issues are resolved and to gather feedback for continuous improvement.
  • Stay informed about company policies, services, and market trends to provide accurate and up-to-date information to clients.
  • Prepare and provided reports as required by management or any other stake holder.

Job Type: Full-time

  • Customer Service Advisor

    5 days ago

    Muscat, Muscat, Oman Muscat National Development and Investment Full time 20,000 - 40,000 per year

    The Customer Service Advisor is responsible for providing clear and professional support to customers. The role involves responding to inquiries, resolving issues, and ensuring accurate information is delivered across all communication channels.Responsibilities:Handle incoming customer inquiries by phone, email, or chat.Provide accurate information regarding...

  • Customer Service Advisor

    2 weeks ago

    Muscat, Muscat, Oman NatwtService LLC Full time 8,000 - 12,000 per year

    The Customer Service Advisor is responsible for assisting customers with inquiries, requests, and complaints in a professional and timely manner. The role focuses on ensuring customer satisfaction by providing accurate information and effective solutions.Key Responsibilities:Respond to customer queries via phone, email, or live chat.Record all customer...

  • Officer - Customer Service

    5 days ago

    Muscat, Muscat, Oman GWC Full time 4,000 - 12,000 per year

    Position Summary:Responsible for delivering the highest standards of customer service and operational excellence across warehouse activities. This role involves managing key customer accounts, coordinating warehouse operations, ensuring accurate documentation and stock management, and maintaining smooth communication between clients and internal departments...

  • Customer Service Specialist

    2 weeks ago

    Muscat, Muscat, Oman Digital Mall Jobs وظائف المول الرقمي Full time 40,000 - 60,000 per year

    Job brief We're looking for a customer-centric Technical Support Specialist to join our growing team In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce...

  • Customer & Administrator Officer

    2 weeks ago

    Muscat, Muscat, Oman Mabasim Alkhair Trd Full time 20,000 - 30,000 per year

    Job Title: Customer & Administrator OfficerLocation: My4x4 Automotive Service CenterReports to: Service Manager / Operations ManagerEmployment Type: Full-TimeJob Purpose:The Customer Service & Administrator Officer plays a vital role in ensuring smooth day-to-day operations at the front desk and in the workshop office. This role is responsible for providing...

  • Service Advisor

    2 weeks ago

    Muscat, Muscat, Oman Top Notch Consultancy Full time 40,000 - 60,000 per year

    A leading automotive organization in Muscat, Oman is currently seeking an experienced Service Advisor to join their team. The successful candidate will be the first point of contact for the customers, helping them understand their service needs, and ensuring their experience is satisfactory.Responsibilities:Welcome customers and gather information about...

  • Remote Customer Support Representative

    2 weeks ago

    Muscat, Muscat, Oman Jobs for Humanity Full time

    Company Description OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. In addition to our proficiency in traditional...

  • Customer Technology Support Specialist

    2 weeks ago

    Muscat, Muscat, Oman FedEx Full time 20,000 - 30,000 per year

    Skillset needed in the Process Automation Domain, Any knowledge or skills on the following will be goodPowerBIPowerAutomateBasic coding knowledgeTABLEUSQL queriesAdvance Excel"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"Grade - 2Trainee Role, will focus on the below skillset...

  • Manager Customer Relationship Management

    2 weeks ago

    Muscat, Muscat, Oman Oman Air Full time 90,000 - 120,000 per year

    Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.We believe our people are the...

  • Service Advisor – 4x4

    3 days ago

    Muscat, Muscat, Oman Mabasim Alkhair Trd Full time 12,000 - 24,000 per year

    About YouA successful Service advisor will be detail-oriented, have extensive mechanical knowledge and display great physical dexterity.ResponsibilitiesGreet customers and assess their service needs.Prepare job cards and explain repair details clearly.Coordinate with technicians and monitor job progress.Provide accurate service quotations and updates.Ensure...