Facility Management Manager at The Sustainable City Yiti

Purpose

To plan, manage, and lead all facility management operations for SDIC which is the developer of The sustainable City Yiti , ensuring that all assets, buildings, and infrastructure are maintained, operated, and developed in a safe, efficient, and cost-effective manner. This includes overseeing maintenance, housekeeping, security, utilities, and related support services to deliver high standards of functionality and comfort across SDIC facilities, while ensuring compliance with corporate policies, health and safety regulations, sustainability goals, and stakeholder expectations.

Responsibilities

Strategic Contribution

• Ensure effective cascading of the facility management strategy into departmental and operational business plans, ensuring vertical alignment with SDIC's overall strategic objectives and horizontal integration with other interfacing departments such as Projects, Procurement, Health & Safety, and Administration.
• Contribute to the development of SDIC's long-term asset management and sustainability strategies to enhance operational efficiency, optimize lifecycle costs, and ensure the continued value and performance of all SDIC facilities.

Leadership

Establish and lead Facility Management department and develop policies to achieve departmental objectives through clear goal setting.

Operational

• Establish and oversee the implementation of a comprehensive facility management strategy that ensures the efficient operation, maintenance, and sustainability of all SDIC assets, buildings, and infrastructure in alignment with corporate objectives and service level expectations.

• Develop and manage preventive and corrective maintenance programs to ensure facilities, utilities, and systems are functioning optimally and safely, minimizing downtime and maintaining compliance with health, safety, and environmental standards.

• Lead the planning and coordination of all hard and soft facility management services—including maintenance, housekeeping, landscaping, waste management, pest control, and security—to deliver a safe, clean, and efficient working environment.

• Oversee the performance and service delivery of facility management contractors and service providers through effective contract administration, performance monitoring, and regular evaluations to ensure adherence to quality, cost, and timeline requirements.
• Ensure all facility management contracts are prepared, tendered, and managed in compliance with SDIC's procurement guidelines and best practices, while securing the most cost-effective and value-driven solutions.
• Identify and implement cost optimization and energy efficiency measures through innovative facility management practices, sustainability initiatives, and the adoption of new technologies.
• Coordinate closely with internal departments to ensure facilities and support services align with operational requirements and business continuity needs.
• Oversee space management and office planning to optimize utilization of SDIC facilities and ensure the effective delivery of workspace solutions that meet user needs.
• Lead investigations of major incidents, maintenance failures, or service disruptions and ensure that corrective and preventive action plans are developed and implemented promptly.
• Ensure that all operational and performance reports related to facility management are prepared accurately and submitted on time, in line with SDIC's policies and reporting standards.

Education & Experience

• Bachelor's degree in Facilities Management, Engineering, or a related field from a recognized institution.
• A minimum of 10 years of experience in facilities management, including both hard and soft services.
• Experience in managing large-scale commercial or institutional facilities is mandatory.
• Professional certification in Facilities Management (CFM, FMP) or a related field from a globally recognized institute is preferred.
• Proven experience in managing budgets, vendor contracts, and multi-disciplinary teams with a strong track record of achievements.

Key Skills & Competencies

Functional

• n-depth knowledge of facilities management standards, maintenance practices, building systems (MEP), and regulatory requirements in Oman.
• Proven skills in managing large and complex service contracts, vendor relationships, and handling operational disputes.
• High standards of personal and professional ethics for unbiased vendor selection, contract management, and service oversight.
• Strong multitasking and organizational skills.
• Good knowledge of the local and regional FM service providers, suppliers, and subcontractors.
• Strong written and verbal communication skills, including contractual language.
• Excellent interpersonal skills, adept at building trust and maintaining strong relationships with internal and external stakeholders.
• Strong conflict resolution and negotiation capabilities.
• Advanced decision-making and strategic planning skills.
• Good presentation and reporting skills.
• Analytical and problem-solving skills.
• Fluent in Arabic & English is a strong advantage.

Behavioral

• Business acumen.
• Change management and adaptability.
• Ability to make timely, well-informed decisions.
• Strong relationship management skills.
• Outstanding planning, organizing, and prioritization abilities.
• Align actions with broader business goals