Reservation Executive

1 day ago


Muscat, Muscat, Oman MTS Incoming, S.L.U. Full time

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 21 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf, and Mexico's Caribbean Coast.

Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 6.3 million customers with 31 million overnights per year in over 20,000 hotels.

250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes, and synergies based on a strong international network.

1300 employees from 45 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial, and technological support to ensure a superior value for all MTS Globe clients.

The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

MTS Globe is an equal opportunities employer

Company: Desert Gate Tourism - OMAN

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognized and rewarded for its innovative approach to product design as well as providing top-notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

Responsibilities
  • Ensure all clients/agents request and reservations are answered and reconfirmed in a timely manner.
  • Maintain all reservations for all services accurately in our reservation system.
  • Follow up on payments for each booking before arrival.
  • Reconfirm bookings with all suppliers internally and externally.
  • Ensure a successful and smooth operation through reconfirming all bookings prior to arrival.
  • Advise on availability and rates whenever required.
  • Attend all calls and answer agents' requests.
  • Provide good & reasonable alternative hotels in the event of no availability of the original request.
  • Communicate with suppliers to solve partners' problems.
  • Manage bookings through the online reservations system of selective partners.
  • Secure all bookings for requested services or provide suitable alternatives if we can't confirm the initial request.
  • Communicate any arrival irregularities to the partners and assist with in-house amendments.
  • Advise on availability and prepare offers including quotations and product descriptions if requested.
  • Attend to all calls of clients and suppliers.
  • Communicate with other departments internally for excursions, visas, ground handling, sales, and accounts inquiries.
  • Yield through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners.
  • Ensure promotional rates are booked at the hotels and accounts are informed accordingly for exclusive offers (e.g., last-minute clients).
  • Forward confirmations and invoices to all partners (who are on auto-invoicing).
  • Maintain respectful, ethical, and positive communication and attitude at all times.
  • Base all decisions on the benefit of the company and end results required.
  • Attend all training needed with an ongoing learning approach to all systems adopted by the company.
  • Transfer knowledge and relevant information with other colleagues as relevant.
Requirements
  • Must be located in Oman
  • 2-3 years of experience in the Destination Management/Tourism industry or similar.
  • Strong knowledge of reservation systems.
  • Ability to handle different clients' proposals/projects.
  • Liaise with the Contracting Department to ensure reservations are within the agreed contracts with the hoteliers.
  • Liaise with the Operations Department for other bookings like excursions, transfers, etc.
  • Process bookings, cancellations, amendments, or any other requests or adjustments.
  • Organized, accurate, and possess excellent communication skills.
  • Ability to work under pressure and adapt to a multi-cultural environment.
#J-18808-Ljbffr

  • Muscat, Muscat, Oman beBeeCustomer Full time

    Lead Reservations Manager">A seasoned hospitality professional is required to lead the Reservations Team and drive revenue growth. The ideal candidate will have a strong background in hotel operations, excellent communication skills, and a customer-centric approach.">Assist in the day-to-day management of the Reservations Department, ensuring seamless...

  • Project Executive

    1 week ago


    Muscat, Muscat, Oman MTS Globe Full time

    Company: DESERT GATE TOURISM - OmanAn organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the...


  • Muscat, Muscat, Oman beBee Careers Full time

    Project Coordinator RoleWe are seeking an experienced Project Coordinator to join our team.The ideal candidate will be responsible for overseeing multiple projects simultaneously, ensuring timely execution and exceeding client expectations.This role involves coordinating with internal departments, such as operations, reservations, and accounts, to ensure...

  • Product Executive

    4 weeks ago


    Muscat, Muscat, Oman Zahrawi Group Full time

    Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.Job BriefThe incumbent will be responsible to promote products and services to customers, discover...


  • Muscat, Muscat, Oman beBee Careers Full time

    Revenue Optimization ExpertAbout the Role:The Revenue Analyst assists and works directly with the Director of Revenue to maximize hotel revenue through daily management of room inventory and pricing across all segments. The position involves developing and recommending room rates and availability strategies to optimize business through multiple distribution...


  • Muscat, Muscat, Oman GroupL FZE Full time

    The Contracting & Product Manager supports the contracting and negotiation processes with hotels & suppliers. The role involves working closely with Hotels & Suppliers to negotiate rates and contracts, enabling them to offer attractive deals to clients. This is a hands-on position in a competitive environment that requires energy, enthusiasm, and a proactive...

  • Revenue Analyst

    1 day ago


    Muscat, Muscat, Oman Shangri-La Group Full time

    Shangri-La Barr Al Jissah Resort & SpaMuscat, Sultanate of OmanNestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al...


  • Muscat, Muscat, Oman beBee Careers Full time

    The Contracting & Product Manager plays a pivotal role in supporting the contracting and negotiation processes with hotels and suppliers.Key Responsibilities:Contracting Plan Development: Collaborate with the Destination Manager to create and execute a comprehensive Contracting Plan, aligning with strategic objectives.Hotel and Supplier Contracting: Source,...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job Title: Senior Event Operations ManagerJob Summary:We are seeking a highly experienced and organized Senior Event Operations Manager to oversee the planning, development, and execution of all Meetings, Incentives, Conferences, Exhibitions (MICE), and leisure group programs in Oman. This role is crucial for delivering exceptional experiences that align...

  • Country Manager

    1 week ago


    Muscat, Muscat, Oman Logicom Public Ltd Full time

    Country Manager - Logicom Distribution - Muscat, OmanThe Country Manager will have the responsibility to manage the daily operations, as well as the execution of the Group's strategy, and the achievements of the Company's objectives and deliverables in Oman.Duties & ResponsibilitiesSetting up and expanding the Company's footprint/ operations in Oman in line...