Operations Supervisor

3 weeks ago

Muscat, Muscat, Oman Majid Al Futtaim Full time

JOB TITLE

Operations Supervisor | MAF Entertainment | Cinemas

ROLE SUMMARY

The Supervisor is responsible for ensuring the smooth operation of Majid Al Futtaim Entertainment. They lead the Customer Service Officers team, Function Assistants, and Technicians during their assigned shift to guarantee excellent guest satisfaction.

ROLE PROFILE

  1. Conducts daily walkthroughs to identify faults, breakdowns, and equipment deficiencies, reporting issues to the on-duty Manager and relevant Technician.
  2. Supports management in supervising designated teams to ensure adherence to schedules, shift rotas, and task completion.
  3. Resolves customer conflicts and complaints to ensure an optimal guest experience.
  4. Leads and motivates the team to achieve goals, promotes upselling opportunities, and ensures awareness of all promotions and products.
  5. Completes daily, weekly, and monthly checklists and reports.
  6. Trains and mentors small to medium-sized teams, understanding peak and off-peak times.

REQUIREMENTS

  1. Diploma or certification in any discipline, or relevant experience.
  2. 2-3 years of experience in a fast-paced operational environment, including at least 1 year as a Customer Service Officer or Customer Service Representative.
  3. Experience in customer service, sales techniques, and interpersonal skills.
  4. Strong communication skills, both oral and written.
  5. Excellent problem-solving and troubleshooting abilities.

WHAT WE OFFER

  • Join Majid Al Futtaim, a regional leader committed to creating memorable moments and spreading happiness. Over the past 27 years, we have built a strong reputation in our industry.
  • Work in a friendly environment with positive vibes and a shared vision for the future.
  • Collaborate with over 45,000 diverse and talented colleagues, guided by our Leadership Model.
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