Outlet Manager

1 day ago


Salalah, Dhofar, Oman Rotana Hotels Full time

As an Outlet Manager, you are responsible for effectively managing all activities within the restaurant and bar to ensure optimal results across all facets of the operation, in line with departmental targets, policies, and procedures.

Skills
  • Supervise good customer service and serve guests according to hotel standards to ensure guest satisfaction.
  • Identify training needs and propose training plans to maintain service standards.
  • Plan and conduct monthly on- and off-job training to achieve service standards and staff knowledge.
  • Attend daily briefings or meetings and communicate effectively with the team to address guest inquiries.
  • Participate in outlet promotional activities.
  • Create new promotions to attract guests and meet revenue targets.
  • Prepare duty rosters based on forecasts to ensure adequate manpower.
  • Evaluate team performance and initiate promotions or internal transfers.
  • Resolve guest complaints directly or consult with the restaurant manager to maintain guest satisfaction.
  • Train staff on personal grooming standards and monitor weekly checklists to ensure professional appearance.
  • Monitor hygiene and cleanliness standards and upkeep of all service equipment according to hotel standards.
  • Operate in a safe and environmentally friendly manner to protect guests' and employees' health and safety, and conserve the environment.
  • Comply with hotel environmental, health, and safety policies and procedures.
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