User Support Officer

3 weeks ago

Muscat, Muscat, Oman Prysmian Full time

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

As part of the IS team of OCI, providing IS administration support to the staff within the organization.

  • You will be responsible to provide first line support for network (edge switches), passive cabling (ethernet and fiber) and for the CCTV system.
  • Provide first line support to all user enquiries and requests.
  • You will be responsible for supporting, testing and troubleshooting hardware and software issues.
  • You will be responsible to provide on-call support to all users of OCI, whenever needed.
  • Interact with third party for maintenance work.
  • You will be responsible for performing preventive maintenance and support for OCI designated PCs, printers and Industrial PCs.
  • Assist in setting up and running the IS infrastructure in conference and Board rooms.
  • Installation of PCs, PC hardware components, printers and other PC peripherals.
  • You will respond to users inquiries and requests for assistance with all PC related problems/queries.
  • Assist in maintaining a library of all original software, utilities and manuals.
  • Assist in setting-up/modification of e-mail accounts for users.
  • Assist in configuring OCI owned smart phones and tablets.
  • Ensure installation of new and upgraded version of application software on new and existing PC hardware.
  • Install anti-virus software and ensure updates are applied.
  • Raise requisitions for IS software requirements, hardware requirements, peripherals and other needs including disposal.
  • Assist to keep stock of hardware spares.
  • Assist in maintaining a register for all in-and-out IS assets.
  • You will be responsible for handling and managing the basic configuration of switches.
  • You will be responsible for updating and maintaining regular security patches on all user PCs.
  • Arrange and conduct user awareness training sessions for various IS applications.
  • Assist in formulating continuous improvement initiatives to enhance efficiency of processes and reduction of costs.
Job ProfileQualifications
  • Bachelor's degree in computer science/ information technology.
  • IT certification preferred (ITIL/ CCNA).
Skills/Knowledge
  • Excellent bilingual communication skills (Arabic and English).
  • Ability to communicate technical information to business and non-business users.
  • Ability to perform root cause analysis.
  • Knowledge of computer and/or network security systems, applications, procedures, and techniques.
  • Ability to identify and resolve computer system malfunctions and operational problems.
  • Relationship management skills.
  • Ability to take timely actions and decisions.
  • Up-to-date knowledge of the latest IT and software trends.
  • Excellent organizational skills.
  • Ability to quickly establish good working relationships with staff and customers.
  • Willingness to work odd hours.
Experience
  • 3+ years of experience in related industries.
Business Understanding
  • Good understanding of the overall IT operations is essential.

Company Industry: Other

Department / Functional Area: Administration

Keywords: User Support Officer, Sports

#J-18808-Ljbffr

  • User Support Officer

    3 weeks ago

    Muscat, Muscat, Oman Prysmian Full time

    As part of the IS team of OCI, providing IS administration support to the staff within the organization.Key DeliverablesYou will be responsible to provide first line support for network (edge switches), passive cabling (ethernet and fiber) and for the CCTV system.Provide first line support to all user enquiries and requests.You will be responsible for...

  • User Support Officer

    3 days ago

    Muscat, Muscat, Oman Prysmian Group Full time

    As part of the IS team of OCI, providing IS administration support to the staff within the organization.You will be responsible to provide first line support for network (edge switches), passive cabling (ethernet and fiber) and for the CCTV system.Provide first line support to all user enquiries and requests.You will be responsible for supporting, testing...

  • Administrative Support Officer

    2 days ago

    Muscat, Muscat, Oman beBee Careers Full time

    About the RoleThis Administrative Support Officer will be responsible for providing comprehensive administrative support, managing the Braxtone Club Program, expanding the service provider network, and enhancing business relationships with clients in Oman.Main Responsibilities:Ensure the efficient operation of the office by providing administrative support,...

  • Office assistant

    2 weeks ago

    Muscat, Muscat, Oman Abroad Work Full time

    Contract Office Assistant in Muscat, Oman Contract Office Assistant in Muscat, OmanSeeking a reliable and organized Office Assistant to join our team on a contract basis. This is an entry-level position, perfect for freshers without prior experience. The ideal candidate will have a biometric passport and be able to work efficiently in a fast-paced office...

  • IT Support Professional

    6 days ago

    Muscat, Muscat, Oman Netaq Tech Full time

    Netaq Tech is a leading IT company based in Muscat, seeking a skilled IT Support Professional to join our team.The ideal candidate will possess strong technical expertise and excellent communication skills to provide top-notch support to our clients.Key Responsibilities:Installation and Troubleshooting: Install, troubleshoot, and upgrade standard software...

  • IT Infrastructure Officer

    2 days ago

    Muscat, Muscat, Oman beBee Careers Full time

    About the RoleWe are looking for a highly motivated and experienced IT Infrastructure Officer to join our team.Design, implement, and maintain the organization's IT infrastructure.Provide technical support and guidance to users.Identify and resolve IT-related problems and issues.Develop and maintain documentation for IT procedures and policies.Stay...

  • SAP S/4 HANA Fiori Developer

    3 weeks ago

    Muscat, Muscat, Oman Support Studio Technologies Full time

    We are seeking an experienced SAP S/4HANA Fiori Developer to design, develop, and implement SAP Fiori applications, integrating them within the S/4HANA ecosystem. The ideal candidate will have a solid background in SAP Fiori, SAPUI5, and S/4HANA, with strong skills in JavaScript, HTML5, CSS, and ABAP.Work experience: 4+ YearsWork location: Offshore & Onsite...

  • Office Support Specialist

    2 weeks ago

    Muscat, Muscat, Oman Arabian Oud Full time

    Arabian Oud is seeking a skilled and detail-oriented Receptionist to join our team in Masqat, Oman. This role involves managing the front desk, handling phone calls, and performing administrative tasks to ensure smooth office operations.ResponsibilitiesGreet and assist visitors, directing them to the appropriate department or personnel.Answer and direct...

  • Technical Support Lead

    16 hours ago

    Muscat, Muscat, Oman beBee Careers Full time

    About This Role">This is an exciting opportunity to join our team as an IT Infrastructure Specialist. In this role, you will be responsible for providing technical support and leadership to our staff. You will work closely with our helpdesk team to ensure timely and efficient resolution of IS requests.Responsibilities:Provide technical support and...

  • Technical Support Specialist

    2 days ago

    Muscat, Muscat, Oman beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled and experienced Technical Support Specialist to join our team.Provide first-line support for network (edge switches), passive cabling (ethernet and fiber) and CCTV systems.Respond to user inquiries and requests, providing timely and effective solutions.Support, test, and troubleshoot hardware and software...