Store Manager

6 days ago

Muscat, Muscat, Oman Apparel Group Full time
Position objective:

Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Key responsibility:Financial:
  • To drive the store team to achieve the store target and store KPIs.
  • To ensure store shrinkage to be less than 0.2% of the cost of sale.
Process:
  • To conduct regular financial and stock audits.
  • To regularly update, track and communicate the store dashboard.
  • To maintain the VM standards in the store.
  • To maintain the employee records (leave management, passport, performance and conduct history, roster management).
  • Oversee day-to-day store operations, including opening and closing procedures.
  • Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
  • Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
  • Implement and enforce company policies and procedures to ensure compliance.
  • Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
  • Develop and implement action plans based on performance metrics to drive results.
  • Maintain the back store operation and replenishment of the merchandise.
  • Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
  • Recruit, train, and develop a high-performing sales team.
  • Monitor and manage store expenses, budgets, and financial goals.
Customer:
  • To drive the store team to achieve club apparel, NPS and DSES goals.
  • To maintain a relationship with the mall management.
  • To effectively communicate with the office back-end team regarding store-related activities.
  • Address customer inquiries and concerns promptly, striving to exceed customer expectations.
  • To manage people in regards with performance and conduct of store employees.
Learning:
  • To constantly upgrade the skills of self and team and create a pipeline of future store managers.
  • Identifying the learning gaps of the team and creating a process to address the same.
  • Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
Desired experience:

The ideal Store Manager in a retail company should have 4+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

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