Government Financial Service Operations Manager

3 days ago


Muscat, Muscat, Oman Omantel Full time

Omantel is a leading telecommunications company in Oman, committed to delivering exceptional customer experiences. We are seeking a highly motivated Governement Financial Service Operations Manager to join our team.

In this role, you will be responsible for managing service operations and maintaining customer relationships within the Government and Financial sectors. You will work closely with cross-functional teams to ensure that service accounts receive timely and effective support.

The ideal candidate will have a strong background in service management, customer relationship management, and continuous improvement initiatives. They will have a proven track record of driving customer satisfaction, loyalty, and retention within the Government and Financial sectors.

The primary responsibilities of this role include:

  • Developing and implementing service management strategies that align with enterprise business goals and objectives.
  • Collaborating with cross-functional teams, such as sales, customer service, and product development, to ensure that service accounts receive timely and effective support.
  • Monitoring and measuring service account satisfaction metrics, such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Lifetime Value (CLV).

We offer a dynamic work environment, opportunities for growth and professional development, and a competitive compensation package.



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