Sales Manager

Wyndham Garden Muscat is now looking for a Sales Manager to join their team

Job summary

The Sales Manager is responsible for driving hotel revenue by developing and maintaining strong client relationships, managing key accounts, and securing new business within assigned market segments. Reporting to the Director of Sales, the role involves implementing effective sales strategies, actively prospecting and converting opportunities, and increasing production from existing accounts—particularly in the transient segment. The Sales Manager also prepares month-end reports and monitors account performance to support data-driven sales decisions.

KEY RESPONSIBILITIES

Main tasks

• Develop and implement sales strategies to drive revenue across assigned market segments.
• Identify and target new business opportunities within MICE & corporate segments.
• Maintain and grow relationships with key accounts and clients to increase repeat business.
• Conduct regular sales calls, client meetings, and property site inspections.
• Achieve or exceed individual and team sales targets.
• Prepare and deliver compelling sales presentations and proposals.
• Monitor account production and take proactive steps to improve underperforming accounts.
• Analyze market trends and competitor activity to adjust sales strategies accordingly.
• Prepare detailed monthly sales reports and revenue forecasts.
• Ensure timely and accurate input of sales activities into CRM systems.
• Represent with the DOS the hotel at industry events, trade shows, and networking functions.
• Collaborate with the Director of Sales to define sales goals and market strategies.
• Negotiate corporate rates, group contracts, and long-term agreements.
• Coordinate with the reservations and revenue management team to optimize yield.
• Support the team with content and campaign input for your segment.
• Maintain knowledge of hotel products, services, pricing, and policies.
• Liaise with the operations team to ensure client expectations are met.
• Manage RFPs (Request for Proposals) and respond to inquiries in a timely manner.
• Track account performance and provide insights for strategic decision-making.
• Collaborate on sales incentive programs and special promotions.
• Maintain a detailed database of all client contacts and activities.
• Develop account development plans for high-potential clients.
• Coordinate and host client familiarization (FAM) trips.
• Provide timely feedback to management regarding market conditions and challenges.
• Monitor and report on sales KPIs and key metrics weekly and monthly.
• Handle client complaints or concerns promptly and professionally.
• Work closely with events and banquet teams for group sales and MICE business.
• Assist in onboarding and mentoring junior sales staff as needed.
• Ensure compliance with hotel brand standards and sales procedures.
• Participate in regular sales team meetings and training sessions.
• Participate in trade shows, community & professional organizations to maintain high visibility.

Leadership

• Maintaining a business environment based on the Code of Conduct and Company Vision
• Maintain and enhance the open-door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances.

Human Resources

• Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. WES, Success Matters, Probation reviews etc.
• Ensure 100% compliance with all mandatory training for your department(s); as well as the Departmental Trainers are positively encouraged
• Assist the head of department in controlling the LTO, Absence and Payroll in your department in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
• Assist the head of department to conduct interviews for relevant roles in conjunction with HR
• Ensure that you dine in the Team Member restaurant at least three times a week and provide HR Leader on property feedback
• Support WeCom with quarterly People, Community and Sustainability engagement events

Communication

• To conduct or chair regular communication meetings with your team and actively participate in relevant business meetings to facilitate effective communication.
• Conducted documented 121's with all direct reports
• Share all relevant information with your HOD in 121's.

Finance

• Support the Head of Department (HOD) in planning and tracking the departmental budget.
• Assist the HOD in managing departmental holidays and lieu days in line with business needs.
• Support with the HOD to review payroll figures with the Finance Leader and HR Leader.
• Ensure timely submission of payroll to HR by the agreed deadline.

Management

• Train and develop the team and provide support when required
• Ensure that effective communication flow is maintained at all times
• Actively participate in the community involvement projects and initiatives together with the hotel's management team
• Maintaining a business environment based on the Code of Conduct and Company Vision.

SKILLS & COMPETENCIES

• Good Problem solving, administrative and interpersonal skills are a must
• Strive to improve service performance
• Superior time management and relationship building
• Strong organization and follow up skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Count on Me service culture to be responsive, respectful and deliver a great experience.

EXPERIENCE, CERTIFICATION & EDUCATION

• At least Three years' experience as Sales Manager in a 4/5 star hotel
• Degree in Hospitality Management or Tourism
• Demonstrated success in meeting and exceeding sales targets and driving revenue growth.
• Experience in managing client relationships and negotiating high-value contracts.
• Strong understanding of sales performance metrics, CRM systems, and forecasting.
• Proven ability to lead and motivate a sales team to achieve business objectives.
• Previous experience in the Oman market is required.
• GCC market knowledge is a plus

Any other reasonable duties as directed by the Head of Department.