Key Account Lead

4 weeks ago

Muscat, Muscat, Oman Oman Investment Authority Full time

A Key Account Lead will create long-term, trusting relationships with our clients. The role is to oversee a portfolio of assigned strategic clients, develop new business from existing clients, and actively seek new sales and business development opportunities. This includes developing strong relationships with clients, connecting with key business executives and stakeholders, and preparing sales reports. The Key Account Lead will also answer client queries and identify new business opportunities among existing clients. In this role, you will liaise with cross-functional internal teams (including Customer Experience, Key Account Sales, Operations, Finance, IT, etc.) to improve the entire customer experience and ensure all client needs and requirements are met. As a key account lead, you will collaborate with our sales and business development teams to support target achievements, while keeping our clients satisfied and engaged with our products and services in the long term.

Key Responsibilities & Accountabilities:

  1. Operational:
  2. Management of a dedicated number of key accounts that are top revenue-generating or strategic business clients requiring VIP support.
  3. Serve as the lead point of contact for all customer account management matters.
  4. Build and maintain strong, long-lasting client relationships.
  5. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  6. Ensure the timely and successful delivery of our solutions according to client needs and objectives.
  7. Forecast and track key account metrics (e.g., monthly/weekly, semiannual, and annual operational performance).
  8. Prepare reports on key account status and at-risk clients.
  9. Clearly communicate the progress of initiatives to internal and external stakeholders.
  10. Develop new business with existing key account clients and identify areas for improvement to meet sales and service quotas.
  11. Collaborate with the sales team to identify and grow opportunities within the territory.
  12. Assist with challenging client requests or issue escalations as needed.
  13. Ensure operations are aligned with customer needs and meet operational norms and daily requirements.

People:

  1. Ensure tasks are understood by team members and performed responsibly and diligently.
  2. Liaise with management and other line managers for efficient department operations.
  3. Participate in management and supervisory meetings as required.

Education & Qualifications:

  • Bachelor's degree in Business Administration, Marketing, Communications, or related field.

Experience:

  • 5+ years of experience in the commercial field or 9 years for diploma holders.
  • Proven work experience in a customer interface department.
  • Ability to communicate, present, and influence stakeholders at all levels, including executives.
  • Ability to manage multiple account projects with attention to detail.
  • Excellent listening, negotiation, and presentation skills.
  • Strong verbal and written communication skills in Arabic and English.
  • Analytical skills and ability to prioritize under pressure.

Functional Skills:

  • Interpersonal and facilitation skills.
  • Ability to deliver high-quality outcomes under time constraints.
  • Timely and accurate reporting capabilities.

Behavioral Skills:

  • Customer-oriented mindset.
  • Strong interpersonal skills.
  • Understanding key issues effectively.

Company Industry: Banking, Broking

Department / Functional Area: Business Development

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