Relationship Manager

SUMMARY OF ROLE:

The Premium Relationship Manager is responsible for managing a portfolio of high-net-worth clients within the retail banking sector. This role involves acquiring new clients, growing and maintaining existing relationships, and meeting targets related to revenue and Asset Under Management (AUM). The Premium Relationship Manager will deliver tailored financial solutions to clients, ensuring an exceptional level of customer service while adhering to regulatory compliance and risk management standards.

KEY RESPONSIBILITIES:

Client Acquisition and Relationship Development:

• Actively source and acquire new premium clients through personal networks, referrals, and targeted business development initiatives.

• Build and maintain long-term, trusted relationships with high-net-worth clients, offering personalized banking and financial solutions.

• Regularly meet with clients to assess their financial needs, review portfolios, and ensure their objectives are met in line with the bank's products and services.

• Develop bespoke financial plans and provide guidance on investments, loans, and other banking products to enhance client portfolios.

Sales and Business Development:

• Utilize a structured sales process to identify new opportunities and cross-sell a wide range of retail banking products, including deposits, investments, loans, and insurance.

• Meet or exceed revenue and AUM targets by expanding the client base and increasing penetration within existing relationships.

• Establish and maintain a robust pipeline of potential clients, ensuring consistent lead generation and follow-up.

• Drive revenue growth by introducing new products and services to clients that align with their financial goals.

Client Service Excellence:

• Deliver high-quality customer service to clients, promptly addressing inquiries and providing expert advice on their banking needs.

• Ensure that client needs are met with proactive communication and by delivering relevant and timely updates on product offerings, market trends, and financial solutions.

• Organize regular portfolio reviews with clients to assess financial progress, suggest adjustments, and foster long-term relationships.

Compliance and Risk Management:

• Ensure adherence to all relevant regulatory requirements, including KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance standards.

• Anticipate and mitigate risks related to client portfolios, ensuring they are aligned with the client's risk profile and objectives.

• Work closely with compliance teams to ensure all banking activities comply with internal and external regulations.

• Maintain full documentation of client interactions, transactions, and financial advice given in accordance with regulatory standards.

Product Expertise and Market Knowledge:

• Stay well-informed about a broad range of retail banking products, services, and investment solutions to offer tailored, relevant recommendations to clients.

• Continuously monitor financial markets, economic trends, and industry news to provide insightful advice to clients.

• Work with clients to craft financial strategies that include a mix of services, such as deposits, loans, investments, and insurance.

• Educate clients about the products and services available to them, ensuring they fully understand their options.

Market Research and Continuing Education:

• Conduct in-depth market research to stay abreast of industry trends, regulatory changes, and new investment products that can benefit clients.

• Continuously update knowledge of financial planning best practices, tax laws, investment products, and regulatory requirements to provide informed advice.

• Attend industry conferences, workshops, and training sessions to enhance professional knowledge and maintain certifications, as required.

Sales Reporting and Performance Monitoring:

• Accurately report sales activities, client meetings, and pipeline forecasts to track progress against set targets.

• Maintain up-to-date records of client interactions, sales outcomes, and next steps to ensure transparency and follow-up.

• Analyze sales performance to identify opportunities for improvement, and adjust strategies to ensure achievement of targets.

Requirements

• Education: Bachelor's degree in Finance, Economics, or a related field.

• Experience: 5 years of experience in retail banking, wealth management, or financial advisory roles, particularly within a premium banking context.