Front Office Manager

3 days ago

Muscat, Muscat, Oman IHG Hotels & Resorts Full time

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we're preparing to open our doors soon — and we're looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel's culture and guest experience from day one. Whether you're looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

We are seeking a highly motivated and customer-focused Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. As the face of our hotel, the Front Office Manager will oversee all front office functions, ensuring efficient service, smooth guest check-in/check-out procedures, and the highest standards of hospitality.

YOUR DAY-TO-DAY:

  • Supervise daily front office operations including check-ins, check-outs, guest services, and reservations.
  • Manage and train front desk staff, concierge, bell desk, and night auditors.
  • Ensure outstanding guest service by handling guest complaints and requests promptly and professionally.
  • Maintain room availability and coordinate with housekeeping for efficient room status updates.
  • Collaborate with other departments to ensure a seamless guest experience.
  • Prepare front office budgets and manage labour costs within budget.
  • Monitor and analyse guest satisfaction trends; take action to improve service quality.
  • Ensure compliance with hotel policies, procedures, and safety regulations.
  • Oversee the implementation and maintenance of front office systems and technology.
  • Create work schedules, conduct performance evaluations, and mentor team members.

WHAT WE NEED FROM YOU:
  • Proven experience as a Front Office Manager or in a supervisory front desk role, preferably in a hotel environment.
  • Excellent communication, leadership, and organizational skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in hotel management software (e.g., Opera, Maestro, or similar PMS).
  • Ability to handle stressful situations with a calm and professional demeanour.
  • Flexible schedule, including availability on nights, weekends, and holidays.
  • Degree or diploma in Hospitality Management or related field preferred.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr

  • Front Office Operations Manager

    3 days ago

    Muscat, Muscat, Oman beBeeCustomerService Full time 2,700 - 3,780

    We're seeking a highly motivated and customer-focused Front Office Manager to lead our front desk operations and deliver exceptional guest experiences.As the face of our hotel, the Front Office Manager will oversee all front office functions, ensuring efficient service, smooth guest check-in/check-out procedures, and the highest standards of hospitality. Key...

  • Front Desk Ambassador

    2 weeks ago

    Muscat, Muscat, Oman beBeeCustomer Full time 2,000 - 2,800

    Job OverviewThe Front Office Host is a pivotal role within our hospitality team, responsible for delivering exceptional reception services to guests. This involves creating a seamless experience from check-in through check-out, ensuring that all guest needs are met and exceeded.Key Responsibilities:Achieve positive outcomes from guest queries in a timely and...

  • Front Desk Coordinator

    3 days ago

    Muscat, Muscat, Oman beBeeReceptionist Full time 2,800 - 3,400

    Job SummaryWe are seeking a highly skilled and organized Receptionist to join our Customer Service team. In this role, you will be the primary point of contact for all visitors, callers, and internal teams.Key Responsibilities:Create a welcoming environment by greeting and assisting all visitors warmly and professionally.Answer all telephone calls within 3...

  • Oman Retail Operations(FF&Fronts)(A158499)

    3 weeks ago

    Muscat, Muscat, Oman Xiaomi Technology Full time

    职位描述:Field Force1.FF KPI standard output and assessment plan landing2.FF on-the-ground supervision of target setting and output achievement3.RMS the promotion and use of each business module, the supervision of implementation and the achievement of indicators4. National monthly incentive plan and salary incentive verification, approval of national...

  • Oman Retail Operations(FF&Fronts)(A158499)

    6 days ago

    Muscat, Muscat, Oman Xiaomi Technology Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Xiaomi Technology.ResponsibilitiesFF KPI standard output and assessment plan landing.FF on-the-ground supervision of target setting and output achievement.RMS the promotion and use of each business module, the supervision of implementation and the achievement of...

  • Office manager

    4 days ago

    Muscat, Muscat, Oman Abroad Work Full time

    Office Manager for Nepali Women in MuscatWe are seeking a highly organized and motivated Office Manager to oversee the day-to-day operations of our office in Muscat. As an office manager for Nepali women, you will be responsible for managing all administrative tasks and supporting the team to ensure smooth operations. This is a great opportunity for Nepali...

  • Hotel Operations Director

    5 days ago

    Muscat, Muscat, Oman beBeeFrontOffice Full time 8,500 - 10,500

    The Role of a Front Office ManagerAs the face of our organisation, this pivotal position plays a vital role in delivering exceptional guest experiences. The ideal candidate will oversee all front office functions, ensuring efficient service and smooth guest check-in/check-out procedures.Key Responsibilities:Supervise daily front office operations including...

  • Hospitality Service Manager

    5 days ago

    Muscat, Muscat, Oman beBeeCustomer Full time 4,200 - 6,000

    Guest Experience Supervisor Job Description">The primary responsibility of the Guest Experience Supervisor is to ensure that every guest interaction exceeds their expectations. This role requires a high level of service delivery, problem-solving skills, and the ability to work in a fast-paced environment.">Key Responsibilities:">Supervise daily operations of...

  • Hotel Revenue Manager

    6 days ago

    Muscat, Muscat, Oman beBeeRevenue Full time 3,500 - 4,500

    Maximize Hotel Profitability as a Revenue Management ExpertThe successful candidate will play a vital role in optimizing hotel revenue and profitability by implementing effective room pricing, inventory management, and distribution channel strategies.Develop and execute comprehensive revenue management plans to drive hotel performance across all market...

  • Hotel Service Leader

    1 week ago

    Muscat, Muscat, Oman beBeeManagement Full time 4,500 - 7,500

    Job Description:The Front Desk Manager is a key role that oversees the maintenance and configuration of the hotel's reservation system, ensuring correct input standards and adherence to selling strategies. This includes regular cleaning of duplicate profiles and expired rates.Key responsibilities include developing and empowering front desk colleagues, team...