
Front Desk Team Lead
3 days ago
Job Title: Front Office Manager
The primary function of the Front Office Manager is to oversee and manage the day-to-day operations of the front office, ensuring exceptional guest service, operational efficiency, and a welcoming environment. This involves leading and developing the front office team to deliver memorable guest experiences while maintaining cost control, compliance, and brand standards.
Key Responsibilities:
- Supervise all front office functions including reception, concierge, guest services, and night audit.
- Ensure seamless check-in/check-out procedures and consistently high levels of service.
- Monitor daily occupancy, room availability, and VIP arrivals to optimize room allocation and guest satisfaction.
- Liaise closely with Housekeeping, Reservations, and other departments to ensure smooth operations.
- Recruit, train, mentor, and evaluate front office staff performance.
- Foster a positive and guest-focused team culture through leadership, coaching, and recognition.
- Conduct regular departmental briefings, training sessions, and appraisals to maintain service excellence.
- Maintain a visible presence in the lobby, welcoming VIPs and engaging with guests to enhance satisfaction.
- Address guest concerns or complaints promptly and professionally, ensuring effective resolution.
- Ensure team members are well-informed and empowered to deliver personalized service.
Qualifications and Skills:
- Minimum 5 years of experience in a front office leadership role within the hotel industry.
- Strong knowledge of front office operations, guest service standards, and hotel systems.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in Microsoft Office and hotel property management systems.
- Fluency in English; additional languages are a plus.
-
Front Desk Lead
1 week ago
Muscat, Muscat, Oman beBeeHospitality Full time 15,000 - 20,000Front Office Operations ManagerWe are seeking a highly motivated and customer-focused professional to lead our front desk operations and deliver exceptional guest experiences.The successful candidate will be responsible for overseeing all front office functions, ensuring efficient service, smooth guest check-in/check-out procedures, and the highest standards...
-
Operations Supervisor
5 days ago
Muscat, Muscat, Oman beBeeOperations Full time 4,500 - 6,000Job Description:The Operations Supervisor is a key member of the hotel front desk team, responsible for ensuring the smooth operation of all front office activities.Supervises and supports a team of front desk staff to ensure they meet their job expectations.Responsible for processing guest reservations, check-ins, and check-outs efficiently and...
-
Front Office Manager
3 weeks ago
Muscat, Muscat, Oman IHG Hotels & Resorts Full timeWe are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco...
-
Front Desk Coordinator
1 week ago
Muscat, Muscat, Oman beBeeReception Full time 1,800 - 2,500We are seeking a highly organized and service-oriented receptionist to join our team. As the first point of contact for all visitors, callers, and internal teams, you will create a welcoming and efficient environment that reflects the highest standards of customer service.Key ResponsibilitiesEnsure the reception desk is manned at all times during rotating...
-
front office manager
2 days ago
Muscat, Muscat, Oman Anantara The Marker Dublin Hotel Full timeFront Office ManagerFull-timeCompany Location: Tivoli Muscat Hills Hotel & ResidencesCompany DescriptionRising above the fairways of the LA VIE Club Golf Course, Tivoli Muscat Hotel & Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just...
-
Front Office Manager
3 weeks ago
Muscat, Muscat, Oman Shangri-La Group Full timeShangri-La Barr Al Jissah Muscat , Sultanate of OmanNestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises...
-
Front Desk Supervisor
2 days ago
Muscat, Muscat, Oman beBeeCustomerService Full time 32,000 - 47,000Guest Experience Supervisor Job OpportunityWe are excited to announce the opening of a new hotel in Muscat, Al Mouj. This stylish and contemporary property is set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations.The hotel is part of a global hospitality family known for its unique blend of reliable comforts, thoughtful touches,...
-
Front Office Room Controller
1 week ago
Muscat, Muscat, Oman Shangri-La Group Full timeShangri-La Barr Al Jissah Muscat , Sultanate of OmanNestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises...
-
Hotel Operations Manager
1 week ago
Muscat, Muscat, Oman beBeeHospitality Full time 2,200 - 3,000Hotel Operations LeaderAs a seasoned hotel operations leader, you will be responsible for overseeing the front desk team and delivering exceptional guest experiences. The ideal candidate will possess excellent communication skills, strong leadership abilities, and a customer-centric approach.Key Responsibilities:Lead daily front office operations, including...
-
Front Desk Supervisor
4 days ago
Muscat, Muscat, Oman beBeeOperations Full time $60,000 - $90,000Job Title:Hotel Operations ManagerJob Description:We are seeking a highly skilled and experienced Hotel Operations Manager to join our team. As a key member of the management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all aspects of the business run smoothly and efficiently.You will have overall...