Front Desk Team Lead

3 days ago


Muscat, Muscat, Oman beBeeLeadership Full time 3,800 - 5,200

Job Title: Front Office Manager

 

The primary function of the Front Office Manager is to oversee and manage the day-to-day operations of the front office, ensuring exceptional guest service, operational efficiency, and a welcoming environment. This involves leading and developing the front office team to deliver memorable guest experiences while maintaining cost control, compliance, and brand standards.

 

Key Responsibilities:
  • Supervise all front office functions including reception, concierge, guest services, and night audit.
  • Ensure seamless check-in/check-out procedures and consistently high levels of service.
  • Monitor daily occupancy, room availability, and VIP arrivals to optimize room allocation and guest satisfaction.
  • Liaise closely with Housekeeping, Reservations, and other departments to ensure smooth operations.
  • Recruit, train, mentor, and evaluate front office staff performance.
  • Foster a positive and guest-focused team culture through leadership, coaching, and recognition.
  • Conduct regular departmental briefings, training sessions, and appraisals to maintain service excellence.
  • Maintain a visible presence in the lobby, welcoming VIPs and engaging with guests to enhance satisfaction.
  • Address guest concerns or complaints promptly and professionally, ensuring effective resolution.
  • Ensure team members are well-informed and empowered to deliver personalized service.

 

Qualifications and Skills:
  • Minimum 5 years of experience in a front office leadership role within the hotel industry.
  • Strong knowledge of front office operations, guest service standards, and hotel systems.
  • Excellent leadership, communication, and problem-solving skills.
  • Proficiency in Microsoft Office and hotel property management systems.
  • Fluency in English; additional languages are a plus.

 


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