Front Desk Lead

8 hours ago

Muscat, Muscat, Oman beBeeHospitality Full time 15,000 - 20,000
Front Office Operations Manager

We are seeking a highly motivated and customer-focused professional to lead our front desk operations and deliver exceptional guest experiences.

The successful candidate will be responsible for overseeing all front office functions, ensuring efficient service, smooth guest check-in/check-out procedures, and the highest standards of hospitality.

  • Supervise daily front office operations including check-ins, check-outs, guest services, and reservations.
  • Manage and train front desk staff, concierge, bell desk, and night auditors.
  • Ensure outstanding guest service by handling guest complaints and requests promptly and professionally.
  • Maintain room availability and coordinate with housekeeping for efficient room status updates.
  • Collaborate with other departments to ensure a seamless guest experience.
Key Responsibilities:
  • Prepare front office budgets and manage labour costs.
  • Monitor and analyse guest satisfaction trends; take action to improve service quality.
  • Ensure compliance with hotel policies, procedures, and safety regulations.
  • Oversee the implementation and maintenance of front office systems and technology.
  • Create work schedules, conduct performance evaluations, and mentor team members.
Requirements:
  • Strong leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Excellent problem-solving and analytical skills.
  • Proven track record of delivering high-quality results.
  • Degree in Hospitality or related field is an asset.

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