Senior Loyalty Program Manager

1 day ago


Muscat, Muscat, Oman G MASS Full time

At G MASS, we prioritize customer loyalty and retention. We are seeking a Senior Manager – Loyalty & Retention Management to develop and execute effective loyalty strategies.

Responsibilities
  • Design and implement loyalty and retention programs that meet business objectives.
  • Use customer data to create personalized experiences and targeted incentives.
  • Lead cross-functional teams to design customer-centric products and services.
  • Monitor customer retention metrics and program participation.

**Requirements**

  • Bachelor's degree in a relevant discipline.
  • Minimum 8 years of relevant experience, with at least 3 years in a managerial role.
  • Expertise in automation, database management, and data-driven decision-making.


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