Retention and Growth Expert

1 day ago


Muscat, Muscat, Oman G MASS Full time

G MASS seeks a Senior Manager – Loyalty & Retention Management to lead customer loyalty initiatives and drive business growth.

Key Responsibilities
  • Develop and implement loyalty and retention programs that align with business goals.
  • Use customer data to create targeted incentives, rewards, and personalized experiences.
  • Collaborate with cross-functional teams to design customer-centric products and services.
  • Monitor customer retention metrics, program participation, and ROI.

**Qualifications**

  • Bachelor's degree in a relevant field.
  • Minimum 8 years of relevant experience, with at least 3 years in a managerial role.
  • Strong leadership abilities and technical skills.


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