Reservation Coordinator

1 day ago


Muscat, Muscat, Oman Mandarin Oriental Full time

Mandarin Oriental Hotel Group is a leading hospitality company that owns and operates luxury hotels, resorts, and residences worldwide.

Job Summary

We are seeking an experienced Reservation Agent to join our team in Muscat. The successful candidate will be responsible for handling reservations, answering phone inquiries, and ensuring seamless guest experiences.

Main Responsibilities:
  1. Understand and comply with all corporate and hotel policies and standard operating procedures.
  2. Provide exceptional customer service through telephone interactions and correspondence.
  3. Sell rooms via telephone or correspondence, ensuring accurate information and up-selling opportunities.
  4. Maintain full knowledge of rates, room types, hotel products, and primary competition.
  5. Download external reservation systems and check VIP arrival lists daily.
  6. Handle special requests efficiently and accurately, ensuring a 24-hour response period to all correspondence.
  7. Communicate daily with the Guest Relations and Front Office departments.

We offer a competitive salary package and a unique opportunity to work with a prestigious hospitality brand.



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