Director of Wellness Operations

1 week ago

Ad Dakhiliyah, Oman beBeeSpa Full time

Job Description

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  • To manage and direct the spa and wellness operations to provide a world-class guest experience.
  • To lead, inspire, and develop a team of professionals to deliver exceptional service aligned with industry standards.
  • To implement strategies for team engagement, performance reviews, coaching, and continuous professional development.
  • To partner with human resources on staffing, recruitment, and employee relations actions.

Key Skills and Qualifications

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  • A bachelor's degree in Recreation Management, Hospitality, Business Administration, or a related field.
  • Proven leadership experience in a spa, recreation, or hospitality management role.
  • Strong financial acumen with experience managing budgets and analyzing financial reports.
  • Exceptional team leadership, interpersonal, and organizational skills.
  • Deep understanding of sustainable business practices and community engagement.
  • Excellent communication and problem-solving abilities.

Benefits

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  • Foster a culture of excellence ensuring spa and recreational offerings meet evolving guest needs.
  • Oversee quality, cleanliness, and safety of all spa and recreational areas maintaining high brand standards.
  • Resolve guest concerns and requests with empathy and efficiency ensuring satisfaction and loyalty.

How You Will Deliver

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  • True Attitude – Being genuinely caring, making a positive impact, and forming real connections with guests and colleagues.
  • True Confidence – Using your knowledge and skills to provide reliable, high-quality service that earns guest trust.
  • True Listening – Focusing on verbal and non-verbal cues to understand guest needs and deliver tailored service.
  • True Responsiveness – Anticipating and responding to guest needs promptly and thoughtfully.

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