Care Team Agent

1 week ago


Muscat, Muscat, Oman Nextcare Full time

About Us

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At Nextcare, we're committed to delivering outstanding customer experiences. As a Care Centre Agent, you'll play a critical role in helping us achieve this goal.

Your Key Responsibilities:

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  • Respond to customer inquiries about our products and services, ensuring that every interaction is positive and memorable.">
  • Work closely with our team to resolve customer issues and improve overall satisfaction.">
  • Stay up-to-date on our products and services, so you can provide accurate information and guidance to our customers.">
  • Develop strong relationships with customers, building trust and loyalty through your interactions.">
  • Meet performance targets, including response times, resolution rates, and customer satisfaction scores.">
  • Participate in ongoing training and development programs to enhance your skills and knowledge.">
  • Collaborate with other departments to share best practices and improve processes.">
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What You'll Need:

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To succeed in this role, you'll need:

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  • Bachelor's degree; Medical background preferred.">
  • 2+ years experience in a Call Centre/ Customer Service environment, TPA, Hospitals or Medical Centers exposure is a plus.">
  • Excellent communication skills; Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.">
  • Legal permits; Legally permitted to work in the country of operations.">
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A Career at Nextcare Offers:

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You'll be part of a dynamic and supportive team, working towards a common goal of delivering exceptional customer experiences.

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We celebrate diversity and inclusion, and welcome applications from talented individuals who share our values.

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Let's care for tomorrow, together


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