Hotel Guest Services Agent

1 week ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

Situated in a prime beachfront location, Mandarin Oriental, Muscat offers a luxurious urban resort experience. We are looking for a talented Hotel Guest Services Agent to join our team and provide exceptional service to our guests.

The successful candidate will be responsible for ensuring that all guests receive a warm welcome and seamless service throughout their stay. This includes handling check-in and check-out procedures, resolving any issues or complaints, and maintaining accurate records.

The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment. He/She will also have a thorough understanding of all applicable standards in terms of quality, sustainability, and hygiene of the Rooms Division.

This is an exciting opportunity for a motivated individual to develop their skills and advance their career in the hospitality industry.

Responsibilities:
  • Provide exceptional guest service through efficient front office operations.
  • Handle guest complaints and comments tactfully and escalate them appropriately.
  • Assist in billing and invoice preparation.
  • Prepare reports according to company standards.

  • Hotel Receptionist

    2 days ago


    Muscat, Muscat, Oman 21c Museum Hotels Full time

    What You'll DoThe Front Desk Agent role at 21c Museum Hotels is a dynamic and fast-paced position that requires excellent communication skills, attention to detail, and a passion for delivering exceptional guest experiences.Responsibilities:Guest Check-In/Check-Out: Process guest arrivals and departures efficiently, handling check-in/check-out procedures...

  • Front Office Agent

    3 weeks ago


    Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is...


  • Muscat, Muscat, Oman 21c Museum Hotels Full time

    Join Our TeamAt 21c Museum Hotels, we strive to create an exceptional experience for our guests and employees alike. As a Front Desk Agent, you will have the opportunity to work in a dynamic and creative environment, collaborating with a talented team to deliver outstanding service and results.Key AccountabilitiesFront Desk Operations: Ensure seamless front...


  • Muscat, Muscat, Oman 21c Museum Hotels Full time

    Our Ideal CandidateWe are seeking a highly motivated and experienced Front Desk Agent to join our team at 21c Museum Hotels. If you have a passion for delivering exceptional guest experiences, excellent communication skills, and a strong attention to detail, we encourage you to apply.Responsibilities:Guest Service: Provide prompt and courteous service to all...


  • Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    We are seeking a Personalized Experience Coordinator to join our Residences team in Muscat, where you will have the opportunity to deliver exceptional service to our discerning guests and residents.As a key member of our team, you will work closely with all departments to ensure seamless service delivery and provide personalized experiences that exceed our...


  • Muscat, Muscat, Oman Mandarin Oriental Full time

    This position offers an exciting opportunity to work with a talented team at Mandarin Oriental Hotel Group. Our company values are centered around creating unique hotels that reflect the essence of their surroundings.As a Front Office Agent, you will play a key role in delivering exceptional guest experiences, from initial contact to departure.Your...


  • Muscat, Muscat, Oman 21c Museum Hotels Full time

    Job Summary21c Museum Hotels is seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a key point of contact for our guests, you will be responsible for delivering exceptional service, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesGuest Services: Provide prompt, courteous, and efficient...

  • Hotel Receptionist

    21 hours ago


    Muscat, Muscat, Oman 21c Museum Hotels Full time

    About the RoleThis position offers an exciting opportunity to work in a dynamic and creative environment at 21c Museum Hotels. As a Front Desk Agent, you will play a vital role in ensuring the smooth operation of our front office, providing exceptional service to our guests, and contributing to the overall success of our hotel.Duties and...


  • Muscat, Muscat, Oman Mandarin Oriental Full time

    Mandarin Oriental Hotel Group seeks a skilled and friendly Front Office Agent to join our team at Mandarin Oriental Muscat. The hotel features a one-of-a-kind ballroom with breathtaking views of the Arabian Sea.In this role, you will be responsible for managing front office operations, including guest relations, billing, and reporting.Your key...


  • Muscat, Muscat, Oman Wyndham Hotels & Resorts EMEA Full time

    Key Responsibilities:As a Receptionist / Local - GCC at Wyndham Hotels & Resorts EMEA, you will be responsible for providing exceptional guest service and ensuring that our guests have an enjoyable stay. Key responsibilities include:Responding to guest inquiries and resolving issues in a timely and professional manner.Providing accurate and up-to-date...


  • Muscat, Muscat, Oman IHG Hotels & Resorts Full time

    In this role as Hotel Guest Experience Manager, you will be responsible for delivering exceptional service to our hotel guests. This includes addressing their inquiries, resolving any issues that may arise, and ensuring they have an enjoyable stay. Your goal will be to create a positive impression of our hotel and encourage guests to return in the future.Key...

  • Reception Agent

    2 days ago


    Muscat, Muscat, Oman 21c Museum Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Muscat, Muscat, Oman IHG Hotels & Resorts Full time

    Crowne Plaza is a global leader in premium hotel brands, with over 420 hotels worldwide. We're seeking a Night Auditor to join our team and help create memorable emotional connections with our guests.Responsibilities:Provide exceptional guest services and ensure accurate financial transactionsRespond to guest complaints, requests, and emergencies promptly...


  • Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel GroupMandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above...


  • Muscat, Muscat, Oman 21c Museum Hotels Full time

    About This RoleWe are seeking a highly skilled and motivated Front Desk Agent to join our team at 21c Museum Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every visitor feels welcome and valued.Responsibilities:Guest Service: Provide prompt and courteous service to all...


  • Muscat, Muscat, Oman CP - Muscat OCEC (MSCCP) Full time

    About the RoleWe are seeking an experienced Guest Relations Executive to provide high-quality service to our hotel customers. The successful candidate will be responsible for addressing complaints, anticipating guest needs, and promoting services to ensure a positive experience for all guests.


  • Muscat, Muscat, Oman CP - Muscat OCEC (MSCCP) Full time

    Company OverviewCrowne Plaza Hotels & Resorts is a leading hospitality brand with a presence in Oman, Muscat. We are committed to providing exceptional service to our guests and fostering a culture of trust and acceptance.

  • Reservation Agent

    3 weeks ago


    Muscat, Muscat, Oman Hyatt Full time

    Job SummaryTo record and process all reservation inquiries made by phone, fax, or email efficiently and accurately and converted to sales where possible to meet hotel targets.To supervise, train & implement all safety policy & procedure as per laid down in the company emergency & continuity business plan.Promote the desired work culture around the core value...


  • Muscat, Muscat, Oman Wyndham Hotels & Resorts EMEA Full time

    Job DescriptionThis Front Desk Team Lead role at Wyndham Hotels & Resorts EMEA involves leading by example, providing exceptional customer service, and driving results-driven performance.Main ResponsibilitiesTeam Leadership: Motivate and guide the front desk team to achieve exceptional service standards.Service Quality Assurance: Consistently deliver...


  • Muscat, Muscat, Oman Mandarin Oriental Full time

    In this role, you will contribute to delivering world-class hospitality at Mandarin Oriental Muscat. The hotel boasts 150 stylishly appointed rooms, five restaurants, and a Spa at Mandarin Oriental.As a Front Office Agent, your primary focus will be on providing attentive and courteous service to our discerning guests.Responsibilities include:Managing front...