
Nextcare Support Agent
5 days ago
The Care Centre Agent is an integral part of our customer service team, responsible for providing exceptional service experiences that exceed our customers' expectations. This role involves responding to telephone inquiries about our products or services, following standard scripts and procedures, and ensuring all calls are answered within predetermined time scales.
Main Responsibilities- Deliver high-quality customer service, resolving issues and addressing concerns in a timely and professional manner.
- Follow established procedures for handling customer inquiries, ensuring accurate and efficient resolution.
- Analyse customer needs and develop creative solutions to meet their requirements.
- Document all customer interactions, including conversations and actions taken, to ensure accurate record-keeping.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong problem-solving and analytical skills, with the ability to think critically and creatively.
- Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
- Ability to work independently and as part of a team, with excellent time management and organisational skills.
We offer a comprehensive benefits package, including competitive salary, opportunities for career growth and development, and a dynamic work environment that promotes teamwork and collaboration.
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Care Team Agent
2 weeks ago
Muscat, Muscat, Oman Nextcare Full timeAbout Us">At Nextcare, we're committed to delivering outstanding customer experiences. As a Care Centre Agent, you'll play a critical role in helping us achieve this goal.Your Key Responsibilities:">">Respond to customer inquiries about our products and services, ensuring that every interaction is positive and memorable.">Work closely with our team to...
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Medical Claims Specialist
6 days ago
Muscat, Muscat, Oman Nextcare Full timeWhat We OfferAt Nextcare, we value our employees' growth and development, offering a range of benefits to support your personal and professional goals. Our diverse and inclusive workforce is passionate about delivering exceptional service to our customers. If you share our commitment to excellence and customer satisfaction, we encourage you to apply for this...
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Phone Support Specialist
2 weeks ago
Muscat, Muscat, Oman Nextcare Full timeAbout Our Team">We're a team of passionate professionals dedicated to delivering outstanding customer experiences. As a Care Centre Agent, you'll join a collaborative and supportive environment where everyone contributes to our success.Your Key Responsibilities:">">Respond to customer inquiries about our products and services, using your expertise to find...
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Customer Service Representative
2 weeks ago
Muscat, Muscat, Oman Nextcare Full timeAbout Nextcare">At Nextcare, we strive to deliver exceptional customer service in a fast-paced and dynamic environment. Our team is dedicated to providing personalized support to our clients, addressing their inquiries and concerns with empathy and professionalism.The Role">We are seeking a highly skilled Care Centre Agent to join our team. As a key member...
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Care Centre Expert
5 days ago
Muscat, Muscat, Oman Nextcare Full timeAbout NextcareWe are a leading provider of innovative customer-centric solutions, dedicated to delivering exceptional service experiences that exceed our customers' expectations. At Nextcare, we believe in fostering a culture of inclusiveness, diversity, and respect.Job DescriptionThe Care Centre Agent role is a critical part of our customer service team,...
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Abuse and Waste Prevention Coordinator
6 days ago
Muscat, Muscat, Oman Nextcare Full timeAbout NextcareNextcare is a world leader in providing innovative solutions that go beyond traditional insurance. Our team of experts delivers future-ready, high-tech, high-touch products and solutions that meet the needs of our customers.We value diversity and inclusion in our company culture and strive to create a workplace where everyone feels empowered...
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Care centre agent
2 weeks ago
Muscat, Muscat, Oman Nextcare Full timeOverviewThe main duty of a CareCentre - Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also...
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Customer Service Representative
5 days ago
Muscat, Muscat, Oman Nextcare Full timeAbout UsAt Nextcare, we pride ourselves on being a trusted and innovative provider of customer-centric solutions. Our team is dedicated to delivering exceptional service experiences that exceed our customers' expectations.Job OverviewThe Care Centre Agent role is a critical part of our customer service team, responsible for responding to telephone inquiries...
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Care Centre Expert
2 weeks ago
Muscat, Muscat, Oman Nextcare Full timeAbout Our Organization">We're a leading organization dedicated to delivering exceptional customer experiences. As a Care Centre Agent, you'll play a vital role in helping us achieve this goal.Your Key Responsibilities:">">Respond to customer inquiries about our products and services, ensuring that every interaction is positive and memorable.">Work closely...
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Reception Agent
2 days ago
Muscat, Muscat, Oman 21c Museum Hotels Full timeCompany DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
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Call center agent
3 weeks ago
Muscat, Muscat, Oman SWATX Full timeCustomer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer...
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Front Office Agent
3 weeks ago
Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full timeMandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is...
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Claims Fraud Investigator
6 days ago
Muscat, Muscat, Oman Nextcare Full timeAbout UsAllianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Our innovative experts deliver future-ready, high-tech, high-touch products and solutions that go beyond traditional insurance.We care for our employees, their ambitions,...
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Call Center Professional
2 weeks ago
Muscat, Muscat, Oman SWATX Full timeKey ResponsibilitiesCustomer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services.The agent should listen actively and offer solutions based on customer needs.Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive...
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financial controller
3 weeks ago
Muscat, Muscat, Oman Gulf Air Group Full timeManage and control all finance activities of the station that include authorising, (as per the manual of authorities), evaluating and implementing corporate finance decisions in areas covering Revenue, Receivables, Payables, Cash/Banking, Payroll, General Ledger and Taxation.• Plan, organize, direct and control the activities of all sub-ordinates at the...
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Customer Experience Coordinator
3 days ago
Muscat, Muscat, Oman MTS Incoming, S.L.U. Full timeAbout UsMTC Globe is a leading destination management company with a strong presence in Europe and North America. We serve over 6.3 million customers with 31 million overnight stays per year in over 20,000 hotels.We have built a reputation for delivering high-quality services and customized solutions to our clients. Our team of experts provides reliable and...
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Customer Service Liaison
1 week ago
Muscat, Muscat, Oman Mandarin Oriental Full timeIn this role, you will contribute to delivering world-class hospitality at Mandarin Oriental Muscat. The hotel boasts 150 stylishly appointed rooms, five restaurants, and a Spa at Mandarin Oriental.As a Front Office Agent, your primary focus will be on providing attentive and courteous service to our discerning guests.Responsibilities include:Managing front...
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Guest Experience Ambassador
1 week ago
Muscat, Muscat, Oman Mandarin Oriental Full timeMandarin Oriental Hotel Group seeks a skilled and friendly Front Office Agent to join our team at Mandarin Oriental Muscat. The hotel features a one-of-a-kind ballroom with breathtaking views of the Arabian Sea.In this role, you will be responsible for managing front office operations, including guest relations, billing, and reporting.Your key...
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Hotel Operations Coordinator
1 week ago
Muscat, Muscat, Oman Mandarin Oriental Full timeThis position offers an exciting opportunity to work with a talented team at Mandarin Oriental Hotel Group. Our company values are centered around creating unique hotels that reflect the essence of their surroundings.As a Front Office Agent, you will play a key role in delivering exceptional guest experiences, from initial contact to departure.Your...
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Front Office Representative
1 week ago
Muscat, Muscat, Oman Mandarin Oriental Full timeMandarin Oriental Hotel Group is renowned for its luxurious properties worldwide. As a Front Office Agent, you will be responsible for providing exceptional guest experiences in the hotel's prime beachfront location.The ideal candidate will possess excellent communication and problem-solving skills, ensuring that guests receive personalized service...