Care Representative

1 day ago


Muscat, Muscat, Oman FedEx Group Full time
Our Philosophy

FedEx's People-Service-Profit philosophy describes the principles that govern every decision, policy, or activity. We take care of our people, who deliver impeccable service to our customers, resulting in profitability and securing our future.

Job Overview

We are seeking a highly motivated and detail-oriented Care Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers.

Responsibilities
  • Ensure accuracy, completeness, and compliance with relevant internal and external standards
  • Identify anomalies and use judgment to resolve issues
  • Escalate complex issues to senior team members when necessary
  • Support the completion of defined processes and procedures to deadline
Requirements
  • Strong problem-solving skills and ability to use judgment to resolve issues
  • Excellent interpersonal and written/verbal communication skills
  • Ability to work effectively in a team environment
  • Proficiency in Microsoft Office and PC skills

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