Guest Satisfaction Specialist

2 weeks ago


Ad Dakhiliyah, Oman beBee Careers Full time

Job Summary:

We are seeking a Guest Experience Supervisor to join our team and provide exceptional guest service in our hotel. As a key member of our team, you will be responsible for supervising a team of dedicated guest service agents and ensuring that every guest feels welcome and valued during their stay.

Your Key Responsibilities:

  • Supervise a team of guest service agents to deliver personalized and attentive experiences.
  • Manage guest requests and preferences to ensure prompt and efficient resolution.
  • Collaborate with various departments to ensure seamless operations and exceed guest expectations.
  • Train and motivate staff to maintain high standards of service excellence.
  • Implement innovative strategies to enhance guest experience and build lasting relationships.

Requirements:

  • Minimum 2 years experience in a hotel guest service role.
  • Strong communication and interpersonal skills to engage with guests and team members.
  • Exceptional problem-solving abilities to handle any guest-related concerns effectively.
  • Proven leadership skills to motivate and guide your team to success.
  • Attention to detail, ensuring the highest standard of service is consistently met.
  • Ability to work flexible shifts, including weekends and holidays.


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