
Guest Satisfaction Specialist
2 weeks ago
Job Summary:
We are seeking a Guest Experience Supervisor to join our team and provide exceptional guest service in our hotel. As a key member of our team, you will be responsible for supervising a team of dedicated guest service agents and ensuring that every guest feels welcome and valued during their stay.
Your Key Responsibilities:
- Supervise a team of guest service agents to deliver personalized and attentive experiences.
- Manage guest requests and preferences to ensure prompt and efficient resolution.
- Collaborate with various departments to ensure seamless operations and exceed guest expectations.
- Train and motivate staff to maintain high standards of service excellence.
- Implement innovative strategies to enhance guest experience and build lasting relationships.
Requirements:
- Minimum 2 years experience in a hotel guest service role.
- Strong communication and interpersonal skills to engage with guests and team members.
- Exceptional problem-solving abilities to handle any guest-related concerns effectively.
- Proven leadership skills to motivate and guide your team to success.
- Attention to detail, ensuring the highest standard of service is consistently met.
- Ability to work flexible shifts, including weekends and holidays.
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