Retention Management Expert

3 days ago


Muscat, Muscat, Oman G MASS Consulting Full time

About Our Team

G MASS Consulting is seeking a highly skilled Senior Manager - Loyalty & Retention Management to join our team. As a key player in our organization, you will be responsible for driving customer loyalty and retention initiatives that deliver business growth.

Job Description:
  1. Develop and Implement Loyalty Programs

Design and execute comprehensive loyalty programs that meet our business objectives. Utilize customer data insights to create targeted incentives, rewards, and personalized experiences.

Lead Cross-Functional Teams

Collaborate with our cross-functional teams to design customer-centric products and services. Lead initiatives that improve customer satisfaction and foster long-term brand loyalty.

Analyze Data and Measure Success

Monitor customer retention metrics, program participation, and ROI to measure the effectiveness of our loyalty programs. Use data insights to inform your decisions and optimize program performance.

Foster a Culture of Innovation

Lead and develop high-performing teams to achieve exceptional results. Foster a culture of innovation, creativity, and continuous improvement.

Requirements:
  • Bachelor's degree in a relevant discipline.
  • Minimum 8 years of relevant experience, with at least 3 years in a managerial role.
  • Expertise in automation, database management, and data-driven decision-making.
  • Strong skills in conflict resolution, leading change, fostering development, and inspiring teams.
  • Achievement-driven, decisive, and customer-focused.
What We Offer:

Competitive salary and benefits package. Opportunity to work with a dynamic and growing company.



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