Service Delivery Engineer

5 days ago


Muscat, Muscat, Oman Optasia Full time
About Optasia
We are a fully-integrated B2B2X financial technology platform, providing scoring, financial decisioning, disbursement & collection capabilities. Our AI Platform empowers financial inclusion, ensuring responsible financing decision-making and delivering a superior business model & strong customer experience across 30 Countries anchored by 7 Regional Offices.

We are looking for results-driven professionals who can thrive in an innovative environment. As an Onsite Service Operations Engineer, you will play a crucial role in monitoring and restoring services related to your assigned projects. This position requires a self-motivated engineer with diverse technical experience, excellent communication skills, and expertise in resolving complex issues.

Your Key Responsibilities:
  1. Serve as a technical escalation point for troubleshooting application, system, and network issues related to the Services provided by Optasia.
  2. Take ownership of customer issues reported and see them through to resolution within SLA target times.
  3. Work on a stand-by basis outside of standard working hours to cooperate with counterparts when there is a need to address a system outage or degradation.
  4. Collaborate with customer's and/or Optasia's internal technical teams to evaluate and solve technical problems, reducing the duration of customer impact and/or loss of services during major incidents and outages.
  5. Follow standard procedures for proper escalation of unresolved issues to the appropriate MNO's and/or Optasia's teams.
  6. Act as Optasia's local Single-Point-of-Contact for Service Operations-related matters and seek to accelerate progress.
  7. Participate in technical meetings where Optasia's presence is required by MNO.
  8. Log and update technical tickets properly in MNO's and/or Optasia's ticket logging system.

Your Skills and Qualifications:
  • Bachelor's Degree in computer science or similar.
  • 4+ years of working experience in a similar role.
  • Hands-on experience with SQL and/or Postgres databases.
  • Hands-on Linux & Networking experience is required.
  • Good written and verbal communication skills.
  • Diligence and attention to detail, along with the ability to multi-task and prioritize work appropriately.
  • Strong technical troubleshooting skills and problem-solving abilities.
  • Capable of understanding the technical aspects of complex systems.
  • Fluent in English.

Why Work With Us?
  • Extra day off on your birthday.
  • Performance-based bonus scheme.
  • Comprehensive private healthcare insurance.
  • All the tech gear you need to work smart.


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