IT Service Delivery Lead

3 days ago


Muscat, Muscat, Oman Huawei Full time

About This Role

The NOC specialist will be responsible for leading the NOC team and ensuring the delivery of high-quality services to customers. This role requires strong leadership and technical skills to manage a team of engineers and resolve complex technical issues.

Key Responsibilities

  1. Lead the NOC team and ensure the delivery of high-quality services.
  2. Develop and implement NOC strategies to improve service quality and efficiency.
  3. Collaborate with cross-functional teams to identify and address technical issues.
  4. Provide technical guidance and support to junior team members.
  5. Develop and maintain relationships with external partners and vendors.

Requirements

Languages: English - Fluent / Excellent; Arabic - Very Good

Skills:

• Strong leadership and technical skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong organizational and time management skills.

• Proficiency in Microsoft Office Suite and NOC tools.

Experience:

• More than 8 years of relevant working experience in Telecom or IT industry, preferably in a lead or management role.

Education:

• Bachelor's Degree in Engineering (Electrical & Electronics) / Telecommunications / Computer Science.



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