General Manager

2 days ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

General Manager - Hotels

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Mandarin Oriental is seeking an experienced General Manager - Hotels to lead its operational teams.

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The ideal candidate will have extensive experience in hotel management, with a proven track record of driving business growth, improving operational efficiency, and enhancing customer satisfaction.

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About Mandarin Oriental

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Mandarin Oriental is a leading hospitality group with a portfolio of luxurious hotels and resorts worldwide. Recognised for creating unique properties that blend Asian heritage with modern luxury, the Group delivers exceptional experiences to discerning guests.

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Key Responsibilities:

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  • Strategic Leadership
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  • Develop and implement strategic plans to drive business growth and improve operational efficiency.">
  • Lead the development and implementation of departmental budgets and financial strategies.">
  • Maintain high standards of quality assurance and customer satisfaction.">
  • Foster a culture of safety, security, and sustainability across all operational departments.">
  • Monitor and review key performance indicators (KPIs) to ensure alignment with organisational goals.">
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Team Management and Development

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  • Team Management and Development
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  • Provide coaching and mentoring to department heads and team members to enhance their skills and knowledge.">
  • Cascade new strategies and initiatives to all operational departments.">
  • Collaborate with division heads to develop and implement sustainable practices.">
  • Evaluate and recommend solutions to address operational challenges.">
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About the Job

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The General Manager - Hotels reports directly to the Board of Directors. Key responsibilities include developing and implementing strategic plans to drive business growth and improve operational efficiency, leading the development and implementation of departmental budgets and financial strategies, maintaining high standards of quality assurance and customer satisfaction, and fostering a culture of safety, security, and sustainability across all operational departments.

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Our Commitment to You

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  • Your Success is Our Success
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  • We offer a comprehensive learning and development programme to support your career growth.">
  • You can stay with us wherever you go in the world through our MOstay programme.">
  • We provide a variety of health benefits and wellness programmes to support your wellbeing.">
  • We offer different retirement plans depending on the length of your service and role.">

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