Lead Claims Manager

1 day ago

Muscat, Muscat, Oman beBee Careers Full time

Senior Claim Management Lead Role

This role involves leading the Claims Management Team in the overall claims management, providing a robust and consistent approach to assessment and resolution of claims. The team works closely with Legal, project teams and third-party experts to provide early, pro-active support on claims management, including prevention and forensic analysis.

Main Responsibilities

Claim Assessment and Analysis:

  • The Senior Claim Management Lead will evaluate incoming claims, analyze documentation, and assess their validity and impact on supply chain operations.
  • They will conduct thorough investigations into the root causes of claims to identify trends and patterns, providing insights for process improvements.

Claim Resolution:

  • The Senior Claim Management Lead will develop and implement strategies for the timely and effective resolution of claims, minimizing financial losses and operational disruptions.
  • They will collaborate cross-functionally with internal teams and external partners to negotiate settlements and reach mutually beneficial agreements.
  • They will identify potential risks within the supply chain that may lead to claims and develop proactive measures to mitigate them.
  • They will monitor claim trends and escalate issues as necessary to prevent recurrence and optimize operational efficiency.

Documentation and Reporting:

  • The Senior Claim Management Lead will maintain accurate records of all claims, correspondence, and resolutions in compliance with regulatory requirements and company policies.
  • They will generate periodic reports and performance metrics to track claim management KPIs and facilitate data-driven decision-making.

Stakeholder Engagement:

  • The Senior Claim Management Lead will serve as the primary point of contact for stakeholders involved in the claims process, fostering positive relationships and providing regular updates on claim status and resolution efforts.
  • They will conduct training sessions and workshops to educate internal teams on claim management best practices and procedures.

Leadership and Team Management:

  • The Senior Claim Management Lead will foster teamwork within the claims group.
  • They will provide effective coaching, giving guidelines to less experienced employees and sharing expertise with the group.
  • They will listen attentively to people's ideas and concerns.
  • They will talk to customers to find out what they need and work with them to meet their needs.
  • They will anticipate potential problems and develop contingency plans in advance.
  • They will develop challenging but achievable goals, let people know what is expected from them and when.
  • They will give honest and constructive feedback to the group.

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