Claims Leadership Expert

2 days ago

Muscat, Muscat, Oman beBee Careers Full time

Claims Management Lead Job Summary

This role involves leading the Claims Management Team in the assessment and resolution of claims, ensuring a robust and consistent approach is taken throughout the process. The ideal candidate will have excellent leadership and communication skills, as well as a proven track record of delivering results in a fast-paced environment.

Main Responsibilities

Claim Assessment and Analysis:

  • The Claims Management Lead will evaluate incoming claims, analyze documentation, and assess their validity and impact on supply chain operations.
  • They will conduct thorough investigations into the root causes of claims to identify trends and patterns, providing insights for process improvements.

Claim Resolution:

  • The Claims Management Lead will develop and implement strategies for the timely and effective resolution of claims, minimizing financial losses and operational disruptions.
  • They will collaborate cross-functionally with internal teams and external partners to negotiate settlements and reach mutually beneficial agreements.
  • They will identify potential risks within the supply chain that may lead to claims and develop proactive measures to mitigate them.
  • They will monitor claim trends and escalate issues as necessary to prevent recurrence and optimize operational efficiency.

Documentation and Reporting:

  • The Claims Management Lead will maintain accurate records of all claims, correspondence, and resolutions in compliance with regulatory requirements and company policies.
  • They will generate periodic reports and performance metrics to track claim management KPIs and facilitate data-driven decision-making.

Leadership and Team Management:

  • The Claims Management Lead will foster teamwork within the claims group.
  • They will provide effective coaching, giving guidelines to less experienced employees and sharing expertise with the group.
  • They will listen attentively to people's ideas and concerns.
  • They will talk to customers to find out what they need and work with them to meet their needs.
  • They will anticipate potential problems and develop contingency plans in advance.
  • They will develop challenging but achievable goals, let people know what is expected from them and when.
  • They will give honest and constructive feedback to the group.

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