Student Services Coordinator

Job Title: Student Services Coordinator

Location:

Full Time. Hours as necessary for the role.

Responsible To: Manager, Student Administration

Purpose of the Job

The Student Services Coordinator is a key role in delivering high-quality student-centric administrative services across the student lifecycle. The primary focus is on implementing policies and procedures to improve operational efficiency and ensure compliance with university regulations.

Key Responsibilities

Student Administration and Support

• Assist in overseeing student admissions, enrolment, records management, academic progress, and graduation processes.
• Ensure compliance with university policies and regulatory requirements for student administration.
• Support the development and refinement of policies, procedures, and systems for student services.
• Handle student records, data integrity, and reporting requirements.
• Assist in the implementation and maintenance of digital student administration systems.

Student Experience and Support Services

• Provide direct support to students in matters related to enrolment, academic records, and graduation.
• Work collaboratively with student services to ensure a seamless student experience.
• Address student queries and provide guidance on university regulations.

Operational and Strategic Support

• Support the Manager in managing daily operations of the Student Administration Directorate.
• Contribute to the development and execution of strategies to enhance student services.
• Analyze student data to support decision-making and process improvement.
• Liase with relevant government authorities and external partners.

Staff Supervision and Training

• Assist in supervising and mentoring administrative staff within the directorate.
• Provide training and guidance to ensure staff effectively support students and university operations.

Collaboration and Stakeholder Engagement

• Work closely with the Marketing and Student Recruitment team to support student admissions.
• Collaborate with faculty, staff, and external partners to enhance the university's reputation and service quality.
• Support university events, including open days, enrolment periods, and graduation ceremonies.

Skills and Experience Required

• Strong knowledge of student administration, academic policies, and university regulations.
• Excellent communication and interpersonal skills, with a student-focused approach.
• Experience in using and managing student information systems.
• Strong organizational, problem-solving, and analytical skills.
• Ability to work collaboratively across departments and with external stakeholders.
• Experience in the Middle East or an understanding of regional higher education policies is desirable.

Person Specification

• A commitment to high-quality student support and administrative services.
• Ability to handle sensitive information with discretion and professionalism.
• Strong leadership and team management skills.
• Proactive and results-oriented approach to problem-solving.
• Commitment to the mission and values of the university.

Education, Qualifications, and Training

• A bachelor's degree (master's preferred) in Business Administration, Education, or a related field.
• At least 5 years of experience in student administration in a higher education setting.
• Proficiency in English (spoken and written); Arabic is essential.

Terms and Conditions

A competitive salary and benefits package will be offered. Annual leave entitlement will be 30 days plus private sector national holidays applicable in Oman.